Customer Service Representative - Remote

Remote Customer Service Representative

True Care Home Care Sacramento, CA (Work from Home)
Full-Time | Part-Time | Flexible Hours | Overtime Available

About Us:

At True Care Home Care, were dedicated to improving the lives of our clients by delivering reliable, compassionate in-home care across California. As a Remote Customer Service Representative, youll be a vital part of our care coordination teamoffering support, scheduling assistance, and helpful guidance to patients and caregivers, all from the comfort of your home in Sacramento.

Position Overview:

We are seeking a friendly, dependable, and tech-savvy individual to join our growing remote support team. Youll handle inbound and outbound communication with clients and caregivers, manage schedules, and ensure high-quality customer experiencesall while working remotely within the Sacramento area.

Key Responsibilities:

• Answer phone calls and respond to emails and messages from clients, caregivers, and partners

• Assist with appointment scheduling, caregiver assignments, and general inquiries

• Resolve concerns or service issues professionally and empathetically

• Accurately update client information in our database and scheduling system

• Work closely with care coordinators, supervisors, and field staff to ensure seamless service delivery

• Handle emergency or last-minute schedule changes as needed

• Provide administrative support such as documentation, follow-up calls, and reports

Qualifications:

• Must reside in or near Sacramento, CA

• High school diploma or GED (some college preferred)

• 1+ year of experience in customer service, call center, or healthcare admin

• Strong verbal and written communication skills

• Must have reliable internet, quiet home workspace, and a working computer

• Ability to multitask, stay organized, and work independently

• Experience with scheduling or CRM software is a plus

• Bilingual (Spanish, Tagalog, or Russian) highly desirable

Schedule & Compensation:

• Flexible scheduling part-time and full-time options

• Overtime available during peak hours or coverage needs

• Hourly pay: $23-$27/hour, depending on experience

• Paid training provided

• Health insurance, dental, PTO (for eligible full-time staff)

• Opportunities for advancement in a mission-driven organization

Work Location:

• This is a remote/work-from-home position.