BOUTIQUE ASSOCIATE

In line with the department guidelines and under the supervision of the Shop Manager, the Shop Seller uses different selling techniques to promote to our guests the products available in MSC Cruises boutiques in order to achieve highest revenue possible.

KEY RESPONSIBILITIES

Builds relationships and trust with all guests to improve their shopping experience and to increase sales opportunities;

Informs guests of special offers, new products and promotions;

Handles guests complaints and queries;

Processes payments;

Ensures items are correctly priced and keeps the boutique layout attractive and tidy, in line with MSC Cruises guidelines;

Monitors levels of stock and properly stores delivered products in a timely manner;

Regularly checks that products are within their sell-by date and respects the FIFO products life-cycle (for perishable selling goods).

Requirements:

Fluent in English, oral and written and in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage;

High School graduation certificate;

At least 2 years experience as a Shop Seller;

Previous experience on cruiselines is an advantage;