Customer Accounts Specialist

Join Our Innovative Team and Be Remarkable!

Remarkablism Services Corp. is seeking a detail-oriented Customer Accounts Specialist to support a U.S.-based client by helping maintain timely payments and positive customer relationships. This role is primarily focused on following up with customers regarding outstanding balances, answering billing-related questions, and ensuring a professional, customer-centered experience throughout the collections process.

The ideal candidate has a strong customer service background, is confident speaking with American clients, and is comfortable handling follow-up conversations in a polite but assertive manner. Over time, this role will also expand to include invoice generation, with training provided.

Essential Responsibilities:

• Manage follow-up with customers regarding past-due balances and payment status.
• Conduct daily phone and email outreach using structured processes and templates.
• Respond to billing-related questions and support customers with payment follow-up professionally and efficiently.
• Document customer interactions and account updates accurately in internal systems.
• Collaborate with internal team members to resolve issues and move accounts toward payment.

Skillsets:

• Strong customer service and phone communication skills.
• Clear and professional English communication, both spoken and written.
• Polite but assertive approach when handling payment follow-up conversations.
• Strong attention to detail and ability to stay organized across multiple accounts.
• Ability to learn new systems and follow structured processes consistently.

Qualifications:

• 2+ years of experience in customer service, collections, call center support, or other follow-up-driven roles.
• Experience communicating with American customers or clients strongly preferred.
• Must be able to work night-shift hours and report onsite at our Davao office.

How to Apply:

If you're a dependable, customer-focused professional who is confident on the phone and skilled at follow-up, we'd love to hear from you.

Please send your resume to josa@processwithturnkey.com highlighting your relevant experience.