Sales Associate (Night Shift)

This key role focuses on prospecting and selling services to new clients while expanding and retaining existing business. Responsibilities include managing sales processes, assessing client needs, building relationships, qualifying leads, and handling RFPs. If you are enthusiastic about your work and excel in a collaborative setting, wed love to connect with you.

Responsibilities

• Generate Revenue: Work towards ensuring a consistent income stream.
• Customer Service: Provide assistance and support to clients as needed.
• Sales Processing: Assist in handling inbound sales inquiries and converting leads into clients.
• Client Acquisition: Approach potential and existing clients to secure new sales opportunities.
• Client Relationship Building: Establish and nurture strong, sustainable relationships with both new and existing clients.
• Feedback Collection: Gather and document client feedback concerning the quality of services provided.
• Issue Resolution: Assist in addressing and resolving service-related incidents to foster client retention.
• Referral Agent Relations: Cultivate relationships with referral agents to stimulate a consistent flow of inbound sales opportunities.
• Referral Agent Records Management: Maintain accurate records of referral agents, including commission details and their referred sales.
• Performance Reporting: Assist in the creation and timely distribution of performance reports for the Sales department.
• Lead Qualification: Evaluate and determine the suitability of leads for potential conversion into clients.
• RFP Handling: Process, document, and finalize requests for proposals (RFPs) for long-term service contracts.

Qualification

• At least 2 years of work experience in Retail Sales, Telemarketing, Direct Sales or equivalent will be given preference
• Must be willing to work all night shifts.
• Friendly, approachable, and patient, topped with excellent customer service skills
• Possess ability to persuade, close sales effectively and meet goal-oriented tasks
• Adapt to changing circumstances and identity innovative solutions
• Build rapport and collaborate with cross-functional departments, vendors and suppliers
• Excellent organizational skills needed for multitasking
• Excellent verbal and written communication skills in English (Proficiency in other languages is an added advantage)
• Must have strong Microsoft Office Skills
• Knowledge in Monday.com, Photoshop, Canva and other relevant CRM tools is an added advantage

Education

• A Bachelors Degree in Business Administration specializing in Marketing or related fields will be given preference
• High School Diploma holder or equivalent may also apply but must have a GPA of 3.75 or above

Benefits/Perks

At TygrLabs, we believe in taking care of our team members. As part of our commitment to your well-being and professional growth, we offer a comprehensive benefits package that includes:

• Profit Sharing
• Annual Merit increase based on Performance
• Festival Bonus
• Fully subsidized one meal a day
• Health Insurance
• Health & Wellness Program
• Paid Time Off
• Annual Team Outing
• Learning & Development Opportunities