Revenue Assurance Senior Manager

A. PROFILE

Role Title: Revenue Assurance Senior Manager
Reporting to: Revenue Assurance Director
Division: Revenue Assurance
Department / Section: Finance

B. CONTEXT

Purpose:  The purpose of the Revenue Assurance Senior Manager role is to lead and strengthen the revenue assurance and fraud control framework across all major revenue streams of U9. This includes proactively identifying, implementing, and managing controls to prevent revenue leakage and fraud, particularly in high-risk areas such as Mobile Money, Digital Services, International Long Distance, and Network operations.

The role ensures the integrity of revenue and cost-related processes through continuous monitoring, testing of new products and systems, and validation of migrations. Additionally, it oversees the development and maintenance of policies and procedures aligned with both internal operations and the Co-Sourced Model, while ensuring compliance with internal and external audit requirements through timely and accurate reporting.

Context: Finance Department sets the strategic direction and runs day to day operations of all finance, procurement and supply chain activities. Finance Department also ensures the company growth plans are managed from a financial perspective and profit targets are achieved within an acceptable level of risk.

Telecommunications is a dynamic field of operations and becomes more complex in a competitive environment. U9 is an important strategic partner in the development of the State of Myanmar in provision of state of the art telecommunication infrastructure, secure and productive products and services to our customers leading to consistent revenue generation. Effective and efficient systems, controls (compliance to policies, standards, etc), and processes are critical to the success of any organization.

C. ROLE ACCOUNTABILITIES

Key Responsibilities

• Provide support to the Head of Revenue Assurance in setting up and managing financial processes related to Revenue Assurance and Compliance.
• Enhance and review proactive management of new products, services, and developments for B2B and B2C.
• Support assessment of commercial initiatives and decisions on their financial impact through systems and process controls.
• Assist in strategic decisions related to revenue assurance services.
• Supervise team members in daily operations and coach the team for operational efficiency.
• Provide guidance on implementation of applications, revenue systems, and fraud management solutions.
• Support operational and strategic needs of the company with optimum costs, including contract negotiation and management of functional systems.
• Partner with Technology in vendor selection for major enhancements and new billing systems.
• Support Finance on non-routine financial matters, ad hoc research, investigations, and recommendations.
• Oversee policies and processes to ensure alignment with company strategy and maintain relationships with internal and external stakeholders.
• Support Commercial Division in product and service launches through analysis, pre-launch testing, and post-launch implementation reviews.
• Provide support to IT and Billing teams for system setup, configuration review, pre-billing and post-billing testing to ensure billing accuracy.
• Provide fraud and risk advisory support to other business units.
• Support contract negotiations with Legal, Network, and IT for services impacting revenue operations.
• Represent Revenue Assurance and Fraud Management at Group or Regulatory level when required.
• Support implementation of robust control frameworks across all major revenue streams.
• Ensure preparation of MIS, dashboards, and management reports highlighting key issues and findings.
• Manage team performance and internal/external audits effectively.

Business Impact

• Minimize revenue leakage and fraud risks across all revenue streams.
• Provide timely dashboards and reports to senior management.

Problem Solving

• Resolve complex cross-functional issues related to systems, processes, and compliance.
• Provide analytical support for management decision-making.
• Develop processes to address exceptional issues and future risks.

Costs & Profitability

• Support management of departmental budgets.
• Improve systems and processes to optimize costs.

Planning & Organising

• Assist in planning, organizing, and coordinating operational and administrative priorities.

Team Leadership

• Lead, coach, and develop team managers and staff.
• Act as key support for systems implementation initiatives and cross-functional projects.

Communication & Stakeholder Management

• Manage relationships with internal and external stakeholders to achieve objectives.
• Liaise with Technology teams to align business needs with management priorities.

D. KEY PERFORMANCE INDICATORS

• Efficiency of RAFM control process and tools as measured by % increase in level of fraud identified and captured.
• Support Revenue Assurance head in Managing the Department within budgets
• Support Revenue Assurance head in reduction in revenue leakage
• Support Revenue Assurance head in Number of outstanding audit recommendations
• No. of routine & random reconciliation exercises
• Risks identified vs. controls placed

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Cross-functional departments, CXOs

External: Vendors, Consultants, Regulatory and other operators

Decision Making

• Provide guidance and support in all operational decisions pertaining to initiatives/project related to RAFM.
• Works with Revenue Assurance head on the strategic programmes.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 8-10 years of experience in the field of Finance & Revenue Assurance
• Experienced in an international fraud management environment.
• Outstanding technical accounting and finance skills – experience with US –GAAP and IFRS is preferred
• Fluent in English (verbal as well as in writing)
• Knowledge of financial ERP software like Oracle EBS is an advantage
• Knowledge of RA&FM and IT Security
• Knowledge of ERP/EBS product

Minimum Entry Qualifications

• Bachelor's degree (MBA or master's in finance is preferred)
• Part qualification in any recognized professional accounting scheme (CA, ACCA, CIMA, CPA) is preferred