Partner Account Senior Specialist

A. PROFILE

Role Title: Partner Account Senior Specialist
Reporting to: B2B Senior Manager
Division: B2B and Wholesale
Department / Section: Sales

B. CONTEXT

Purpose: Partner Account Senior Specialist is a local
sales position who will be responsible to manage
channel partners to address the SME & SOHO
market of the given territory. This is predominantly
channel partner relationship and management role
and making sure partner is aligned and completely
engaged in b2b business.
Context: B2B and Wholesale Department sets the strategic
direction and runs the day-to-day operations of all B2B and
Wholesale product development, marketing and sales activities.
It focuses on selling integrated B2B and Wholesale solutions
based on data-driven approach to pricing.

C. ROLE ACCOUNTABILITIES

Essential Job Functions

• Handling and effective management of channel partners.
• Ensuring channel partner's ROI and interest in B2B business.
• Sell B2B products, Mobile – Voice/Data, Fixed Line and other special products to SME customers through channel partners to meet the sales target.
• Collection follow up management between billing team and customers' payments transaction.
• Ensuring quality of acquisitions of sale and selling only to right SME customers with proper documentation as per policy.
• Managing accounts to ensure sales and retention KPI's are met.
• Operate in a manner that maximizes company profitability while reducing unnecessary costs of company operations, and in a way that reflects well on the image of the company. 
• Ensure personal Sales processes, reporting and systems management are carried out in an accurate and timely manner.
• Attend all meetings called by management.
  
  

Non-essential Job Functions

• Target to make 8-10 customers contact in a day. Need to be prepared to call and meet up with contacts in the business community to develop prospective and maintain existing clients on a regular basis.
• Conducting Blitz activities as per planned manner.
• Attend local company events, and network within the business community at every opportunity.
• Providing feedback regarding market updates, competition activities and any other critical information which is important as an input for b2b business.
• Other tasks requested by management that are reasonable and appropriate.
  

D. KEY PERFORMANCE INDICATORS

• Total GA
• Total Revenue
• GA Vs PA (Monthly)
• Fixed Line GA
• Collection prepaid, post-paid.
• Churn Rate
• Audit Check
  

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Marketing, S&D, Digital, Product, Technology, Legal, Service Ops, Senior Management, Finance
External: Customer, IT, Purchase, Administration

Decision Making

• Monthly Partner's Sales Planning to ensure targets are achieved

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Previous outbound B2B sales experience – min 3-5 years as a field rep.
• Able to commit longer hours – not in a position of having to go home at a set time, or unable to work weekends.
• Able to Speak English at a reasonable level.
  

Minimum Entry Qualifications

• Bachelor's degree in Business Administration, Sales,
  Marketing, ICT, or a related field