IREG Senior Specialist

A. PROFILE

Role Title: IREG Senior Specialist
Reporting to: Roaming & Wholesales Manager
Division: Consumer
Department / Section: Marketing

B. CONTEXT

Purpose: This jobholder is expected to act for technical requirements in Core and Roaming services

Be involved in activation of Roaming services with new Operators worldwide, periodical tests and new tests according to the changes or improvement of new numbering/routing plan.

Ensure regular Governance & Roaming KPI's are delivered as defined Targets.

Context: 

Roaming and Wholesale Department sets the strategic direction and runs the day-to-day operations of all Roaming and Wholesale product development, marketing, and sales activities. It focuses on selling integrated Roaming and Wholesale solutions based on data-driven approach to pricing.

This position ensures an accurate and efficient system is in place for International Roaming services primarily for wholesale but also for retail customers.

C. ROLE ACCOUNTABILITIES

Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs.

Roaming service activation & Troubleshooting. Configuration and Testing activity

• IREG tests preparation and execution as per business defined targets
• Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
• Roaming Traffic analysis and improvement action plan to be driven
• Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
• Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
• Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints & Frauds
• Monitoring of Roaming Inbound and Outbound Traffic
• Regular Configuration audit and implement service gaps
• Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
• Understand the roamers performance by managing roaming tests,
• Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
• Roaming statistics database for reference,
• Track and Review Roaming CCR, IREG test, Dashboard
• IR Database management and SIM management
• Assisting in ad-hoc queries/ work that may arise relating to international roaming partners/IREG Testing/TADIG testing
• Other duties directed by HOD from time to time.

Vendor/Partner Management

• Technical relationship with Roaming partners
• Ensure Response to the Roaming Partners Queries/Issues

Time management

• Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.

D. KEY PERFORMANCE INDICATORS

• IREG test management
• Roaming Network Quality
• Overall BU revenues.
• Communication Skill

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:
Internal: Technology planning, Services provider, Products team, Revenue Assurance.

External: Mobile operators Testing counterpart (IREG), Voice and SMS Carriers, as well as suppliers related to Wholesale & Roaming products such as SS7 Signalling, Data Roaming connectivity suppliers.

Decision Making

Making sure to act quickly to finalize the requested testing interaction with all stakeholders, internally and externally to accomplish the necessary requirements during testing.

Making sure to perform routing quality checks for Wholesale and Retail roaming to guarantee the quality of the service over time and reporting it to relevant stakeholders.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• Prior experience of IREG is an added advantage.
• Knowledge of International Roaming - SS7, MAP, CAMEL, SIP, DIAMETER, GTP and core network systems
• Troubleshooting Skills and Signaling Analysis
• Access database and Excel skills
• Ability to juggle a number of issues concurrently and prioritize
• Experience of TADIG testing
• Knowledge of TAP file
• Able to communicate clearly and concisely
• Persuasive and Proactive
• Proven track record with demonstrable skill set.
• Excellent analytical, strong communication skills, problem solving and negotiation skills
• Good personal presentation

Minimum Entry Qualifications

• Diploma/Bachelor/Masters of Telecommunication/Electronic Engineering degree/Computer Science or related qualification from a reputed institute
• Relevant education in telecommunication, mainly Core side (HLR, VLR, prepaid Billing)
• Proficient in MS Office, especially Excel