Quality Assurance Specialist

A. PROFILE

Role Title: Digital Quality Assurance Specialist
Reporting to: App Design and Development Senior Manager
Division: Digital
Department / Section: Digital

B. CONTEXT

Purpose:

The purpose of this role is to identify defects, ensure high-quality, error-free delivery, improving user experience and execution of all digital services and features across U9's key digital products and platforms. This includes validating releases on the MOA app, M-Pitesan Consumer and Agent/Merchant apps, Website, Chatbot, and Dealer App.

Context:

This position operates within the broader context of U9's digital transformation and customer experience strategy. As the organization expands its digital footprint, maintaining a high standard of quality and engagement across multiple platforms is essential. The role contributes directly to user satisfaction, operational excellence, and data-driven leadership decisions by ensuring that all digital touchpoints function reliably, content is delivered effectively, and performance insights are clearly reported and actionable.

C. ROLE ACCOUNTABILITIES

• Design and develop test plans, test scenario, and test cases
• Execute test cases and document any defects
• Validate functional, regression, integration, and UAT testing
• Ensure delivery of high-quality, perfectly functioning U9 apps
• Provide detailed test summaries and reports
• Support release cycles and production monitoring
• Report any bugs, glitches, loading issues, and any other user experience issues
• Take ownership of all defects from discovery through to closure
• QA of all customers facing UI/UX in entire U9 digital channel ecosystem, both existing and new
• Continuous alignment with all key stakeholders on testing status
• Local customer insights & suggestions (versus competition)
• Drive continuous improvement in QA processes
• Perform ad-hoc duties and other responsibilities as assigned by the Line Manager.

D. KEY PERFORMANCE INDICATORS

• App User satisfaction
• App Stability Metrics
• Defect Leakage Rate
• Production Severity

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with:

Internal: Business Solution Analysts, Customer Experience department, IT department, RA department

External: Developer Team

Decision Making

Quality of app builds & product developments

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 2–3 years of hands-on experience in Quality Assurance (QA) and software testing
• Practical experience in manual testing for web and mobile applications
• Solid understanding of regression, integration, and end-to-end testing processes
• Ability to develop and execute comprehensive test plans, test cases, and testing strategies
• Experience supporting software release cycles, defect tracking, and User Acceptance Testing (UAT) coordination
• Familiarity with Agile/Scrum working environments and cross-functional team collaboration
• Strong analytical, problem-solving, and communication skills

Minimum Entry Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field.

• Fluent English language