Senior Manager - Performance Management

A. PROFILE

Role Title: Senior Manager - Performance Management
Reporting to: Director - Financial Planning & Performance Management
Division: Financial Planning & Performance Management
Department / Section: Finance

B. CONTEXT

Purpose: Business Performance Management Senior Manager is responsible for driving end-to-end business performance across commercial and technology domains, with a strong focus on top-line growth acceleration, operational efficiency and profitability improvement. The role leads to cross-functional alignment, ensures disciplined execution, and drives data-driven decision-making to deliver measurable business outcomes.
Context:  Finance Department sets a strategic direction and runs day-to-day operations of all finance, procurement and supply chain activities. Finance Department also ensures the company growth plans are managed from a financial perspective and profit targets are achieved within an acceptable level of risk.

C. ROLE ACCOUNTABILITIES

Top-Line Growth Acceleration

• Lead initiatives to accelerate revenue growth by identifying market opportunities and performance gaps
• Drive cluster-based strategies to improve localized market responsiveness and commercial effectiveness
• Champion LUT to HUT (low utilization tower to high utilization tower) initiatives to unlock revenue potential and improving site profitability

Performance Governance & Execution

• Lead and facilitate the weekly performance war room:
  • Identify critical issues and bottlenecks
  • Align cross-function stakeholders
  • Track actions and ensure timely execution
• Drive a structured Diagnose. Prioritize > Mobilize > Execute > Monitor performance management cycle
• Ensure disciplined follow-up and accountability across all functions

Cluster Way of Working

• Design and implement cluster-based operating models to improve:
  • Dynamic market-level performance ownership
  • Decision-making speed
  • Decentralize with clear accountability
  • Decision-making speed
  • Effective GTM in line with growth opportunity
• Enable commercial teams to operate with sharper geographic and customer focus
• Develop Regional/Cluster benchmarking model to identify performance gaps and best practices
• Translate insights into actionable improvement plans
• Support leadership with data-driven recommendation on growth and efficiency

Cost Efficiency & Transformation

• Lead structured cost optimization programs, including:
  • Baseline assessment of tower lease and energy costs
  • Vendor benchmarking and lease optimization
  • Energy consumption optimization and cost-saving initiatives
• Drive implementation of real-time monitoring dashboards for cost and performance tracking
• Ensure sustainability of savings through governance and KPI integration

Performance Management Reporting

• Define and monitor critical performance KPIs across growth, efficiency and profitability
• Develop dashboards for real-time tracking and insights
• Lead monthly performance reviews with management

Stakeholder Engagement and Communication

• Act as a central coordination point across commercial, technology, and finance teams
• Drive alignment and ownership for key transformation initiatives
• Support senior stakeholders to enable timely decision-making

D. KEY PERFORMANCE INDICATORS

• Improved revenue growth trajectory and market share
• Enhanced regional profitability
• Reduced cost base (energy, lease, operational costs)
• Strong execution discipline via war room governance
• Actionable benchmarking insights across clusters/regions
• Sustainable performance monitoring framework

E. WORKING RELATIONSHIPS & DECISION MAKING

Interacts with: 
Internal: Works closely with senior management, finance teams, and other business units to drive performance and support strategic initiatives.
External: Interact with external auditors or consultants as needed for performance reviews or process improvements

Decision Making 

• key insights and recommendations to senior management to support strategic decisions.
• Makes decisions on process improvements and financial modelling to enhance performance management.

F. EXPERIENCE AND QUALIFICATIONS

Minimum Experience & Essential Knowledge

• 7-10 years of experience in financial management, business performance analysis, or strategic planning, with at least 3 years in a senior management role.
• At least 3 years of experience in Telco industry

Minimum Entry Qualifications

• Bachelor Degree in Finance or related field: accounting, reporting, controlling, statistics
• Professional qualification like MBA, ACCA, etc.