Job Description:
About UFactory
UFactory is a full-service TikTok Shop engine: we manage shop ops, content, affiliates, and creators for high-growth brands to drive massive results.
Running a TikTok Shop isn’t just about listing and optimizing products - it’s about creating a seamless, scalable sales and marketing system for brands. That’s where we come in. As an official TikTok Shop Service Partner agency, we manage everything on TikTok Shop from strategy and affiliate partnerships to community building and hands-on shop operations.
We’re looking for a sharp, organized, and proactive Director of Agency Operations to take the reins, owning execution, leadership of a growing team, and the day-to-day management of our TikTok Shop division.
About the Role
This is a fully remote, hands-on leadership role, perfect for someone excited to learn by doing, adapt quickly, and take on a wide range of responsibilities as the team scales. You'll be responsible for overseeing all operational aspects of our TikTok Shop offering, including client relations, strategy execution, affiliate and community management, and backend shop operations. You'll manage a small team, interface directly with clients, and ensure shops are running smoothly and at a high standard.
We’re a bootstrapped and growing team, and we’re looking for someone who's excited to grow with us. This is a unique opportunity for someone hungry to take ownership early, drive real outcomes, and evolve with the business. For the right person, there’s real upside, including profit sharing, client-facing growth opportunities, and long-term leadership potential.
What You'll Do
-Run and manage day-to-day execution of our clients’ TikTok Shops from end-to-end, including:
Campaign planning and product positioning
Affiliate outreach and creator onboarding
Community relationship management
Shop logistics and fulfillment coordination
Client communications
Coordination and troubleshooting with TikTok Shop account reps
-Manage a small internal team and freelancers
-Serve as the main point of contact for clients - most are high-growth brands and sophisticated operators
-Own and refine internal systems for project management and reporting
-Monitor performance metrics, resolve execution issues, and drive continuous improvement
What Were Looking For
- 3-5+ years of experience in ecommerce, agency operations, or influencer/affiliate marketing
- Strong experience with TikTok Shop or similar commerce platforms preferred
- Proven ability to manage cross-functional projects, teams, and client relationships
- Deeply organized, self-directed, and comfortable wearing many hats in a fast-moving environment
- Clear, thoughtful communicator who thrives in a remote setting
Bonus Points If You Have
- Experience managing affiliate programs or creator campaigns
- Creative strategy experience (positioning, hooks, storytelling, etc.)
- Background in a startup, high-growth brand, or agency setting
- Familiarity with backend shop tools, community platforms, or live commerce
Why This Role?
- Fully-remote culture with flexible working hours
- Competitive full-time base salary (commensurate with experience)
- Additional earning potential commensurate with the company’s growth
- Work closely with founders and drive strategic outcomes
- Lead a fast-growing team at one of the top emerging TikTok Shop agencies
- Tech, automation, and support to help you succeed
- Real ownership: you'll help shape how we grow, operate, and innovate. If you’ve been looking for your chance to step into an agency leadership role and run a department, this is it.