Account Manager

The company is looking forward to receiving applications from Account Managers to join our creative team. You will focus on the accurate and timely delivery of creative work, ensuring commercial success for both the client and the agency. This is the ideal role for someone who is motivated and talented in building client relationships.

Duties and responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their business needs and objectives.
• Build and nurture strong, long-lasting client relationships based on trust and transparency.
• Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for collaboration and upselling.
• Anticipate and address potential issues or challenges that may arise during the project lifecycle to maintain client satisfaction.

2. Project Management:

• Collaborate closely with internal teams (e.g., design, development, marketing) to define project scopes, goals and deliverables based on client requirements.
• Develop comprehensive project plans, including timelines, budgets, resource allocation, and risk mitigation strategies.
• Conduct kick-off meetings with clients and internal teams to ensure alignment on project objectives, deliverables and expectations.
• Monitor project progress closely, proactively identifying any deviations from the plan and implementing corrective actions as needed to keep projects on track.
• Regularly update project documentation, including project schedules, status reports, and change requests, to ensure transparency and accountability.

3. Quality Assurance:

• Establish and enforce quality standards for all project deliverables, ensuring they meet or exceed client expectations and industry best practices.
• Conduct thorough reviews and testing of deliverables before presenting them to clients, addressing any issues or discrepancies in collaboration with internal teams.
• Solicit feedback from clients and internal stakeholders at key project milestones to identify areas for improvement and optimize project outcomes.
• Continuously evaluate and refine internal processes and workflows to enhance efficiency, effectiveness, and quality assurance across projects.

4. Communication and Reporting:

• Maintain open and proactive communication channels with clients via email, phone, video conferencing and in-person meetings as needed.
• Provide regular updates to clients on project progress, milestones achieved, and upcoming deliverables, ensuring they are well-informed and engaged throughout the project lifecycle.
• Prepare and deliver comprehensive project status reports and performance metrics to clients on a regular basis, highlighting key insights, accomplishments, and areas for improvement.
• Facilitate effective communication and collaboration between clients and internal teams, serving as a liaison to convey client feedback, requirements and expectations accurately and timely.

5. Team Leadership:

• Provide strong leadership, guidance, and mentorship to members of the client services team, fostering a collaborative and high-performing work environment.
• Set clear expectations and goals for team members, delegating responsibilities effectively and empowering them to succeed in their roles.
• Conduct regular one-on-one meetings and performance reviews with team members to provide constructive feedback, recognize achievements, and identify opportunities for growth and development.
• Promote a culture of continuous learning and improvement within the client services team, encouraging knowledge sharing, skill development and cross-functional collaboration.