Position: Customer Service & Administrative Coordinator

Location: Remote | Full-Time

About the Role

We are seeking a reliable, detail-oriented, and customer-focused Customer Service & Administrative Coordinator to serve as the primary point of contact for our customers. This role will be responsible for handling inbound calls, scheduling appointments, managing CRM records, and supporting daily administrative operations.

The ideal candidate has excellent English communication skills, strong organizational abilities, and a professional phone presence that creates a positive customer experience from the first interaction.

Key Responsibilities

Customer Service & Scheduling

• Answer inbound phone calls and respond to customer inquiries professionally
• Schedule appointments, estimates, and service jobs
• Provide ballpark pricing information when appropriate
• Contact customers for approvals, confirmations, and scheduling updates
• Guide customers through the service process and answer basic questions

CRM & Administrative Support

• Manage customer information and job records within Housecall Pro
• Enter, update, and maintain accurate customer and job data
• Support daily office and administrative tasks
• Keep records organized and ensure no details are overlooked
• Assist with operational workflows and follow-up activities

Customer Communication

• Deliver clear, professional, and friendly communication via phone, email, and text
• Ensure customers receive timely updates and follow-through
• Maintain a high standard of customer service and responsiveness

Qualifications

• Strong verbal and written English communication skills
• Professional phone presence with a clear and easy-to-understand speaking style
• Experience in customer service, scheduling, appointment setting, or administrative support
• Strong attention to detail and organizational skills
• Ability to multitask and manage priorities effectively
• Comfortable learning and working within CRM platforms, preferably Housecall Pro
• Reliable, accountable, and proactive in problem-solving

What We're Looking For

• A dependable team member who can take ownership of phones, scheduling, and administrative tasks
• Someone who communicates clearly and confidently with customers
• A detail-oriented professional who follows through and ensures nothing falls through the cracks
• A proactive individual who can grow into additional administrative responsibilities over time

Success in This Role

Success means maintaining excellent customer communication, keeping schedules organized, ensuring CRM records are accurate, and providing reliable administrative support that allows leadership to stay focused on growing the business rather than managing day-to-day office tasks.