Strategic Partner – Inbound Sales & Operations Support (JZ)

Position: Strategic Partner – Inbound Sales & Operations Support
Industry: Outdoor & Landscape Lighting
Location: Remote | Full-Time

We are seeking a proactive, professional, and customer-focused Strategic Partner to support inbound calls, sales, scheduling, customer communication, and operational tasks for a growing outdoor lighting company specializing in permanent and landscape lighting.

This role is ideal for someone who is highly organized, sales-oriented, tech-savvy, and comfortable handling a variety of responsibilities in a fast-paced environment.

Key Responsibilities:

Inbound Calls & Customer Service

• Answer inbound calls and respond to customer inquiries professionally
• Build rapport with homeowners and provide excellent customer service
• Schedule appointments and manage follow-ups
• Assist with inbox management and customer communication

Sales & Appointment Setting

• Support sales efforts through appointment setting and lead follow-up
• Assist with remote estimating and measuring homes using online tools
• Create basic line drawings and assist with proposal preparation
• Help guide customers through the service process

Administrative & Operational Support

• Manage CRM updates and job tracking
• Assist with ordering materials from suppliers when needed
• Maintain accurate records and scheduling coordination
• Support daily operational tasks across multiple departments

Marketing & Creative Support

• Assist with basic marketing and social media tasks
• Perform light photo editing using Adobe Lightroom
• Support design-related tasks and customer-facing visuals

Requirements:

• Minimal accent with strong English communication skills
• Strong customer service and phone presence
• Experience in sales and appointment setting
• Highly proactive, organized, and adaptable
• Comfortable multitasking across sales, admin, and support functions
• Ability to build strong customer relationships
• Tech-savvy and quick to learn new systems

Preferred Experience:

• Outdoor lighting or home services industry experience
• Familiarity with:
  • Jobber
  • Go High Level (GHL)
  • CompanyCam
  • Adobe Lightroom
  • Google Maps and online measuring tools

What We're Looking For:

• Someone professional, resourceful, and dependable
• A team player who can take ownership of tasks
• Strong communication and problem-solving skills
• Someone capable of supporting a variety of business functions efficiently