Social Media Management & Marketing with CSR

Position: Social Media Management & Marketing with CSR

Location: Remote

About the Role

We are looking for a skilled Social Media & Marketing Specialist with CSR experience who can manage online presence, support marketing campaigns, and handle customer communications. This role requires someone confident in calls, sales, and customer engagement, while also managing social media and CRM-related tasks.

Key Responsibilities

• Manage and grow social media accounts (posting, scheduling, engagement, and basic analytics)

• Graphic designing and video editing

• Create and support marketing campaigns to generate leads

• Handle inbound and outbound calls, inquiries, and follow-ups

• Assist with sales support and lead nurturing

• Maintain accurate records in CRM and job management tools

• Respond to customer messages, comments, and emails professionally

• Coordinate with the team to improve marketing and customer experience

Required Skills & Experience

• Experience in Social Media Management and Digital Marketing

• Strong customer service and phone communication skills

• Comfortable with sales, lead follow-ups, and client communication

• Proficient or familiar with:

  • Jobber

  • ServiceTitan

  • ResponsiBid

  • Housecall Pro

  • Acculynx

  • CRM tools

  • Editing tools (Canva, Capcut, Etc.)

• Familiarity with Lawn and Landscape, HVAC or the home service industry is a strong advantage

• Excellent written and spoken English

• Organized, detail-oriented, and able to multitask

Preferred Qualities

• Proactive and results-driven

• Confident speaking with clients and handling objections

• Creative thinker who can suggest marketing ideas

• Reliable and committed to long-term work

Why Join Us?

• Work with growing service-based businesses

• Opportunity to develop both marketing and customer service skills

• Collaborative and supportive environment