Position: Administrative & Customer Service Specialist

Overview

We are seeking a proactive and highly organized Administrative & Customer Service Specialist to support our growing home service business. This role will be responsible for customer communication, scheduling, CRM management, lead follow-up, and day-to-day administrative operations. The ideal candidate is an excellent communicator, highly detail-oriented, and capable of taking ownership of tasks while providing exceptional customer service.

Key Responsibilities

Customer Service & Communication

• Communicate professionally with customers and prospects via phone, email, and text.
• Respond to inquiries and provide outstanding customer support.
• Follow up with leads and maintain strong customer relationships.
• Make outbound calls to businesses for referral and networking opportunities.

Scheduling & CRM Management

• Manage incoming leads and schedule in-person estimates efficiently.
• Coordinate appointments using Google Calendar while optimizing travel routes and drive times.
• Maintain accurate customer records, notes, and job statuses in Jobber.
• Utilize OpenPhone and CRM systems to manage customer communication.

Operations & Administrative Support

• Monitor weather forecasts and assist with scheduling adjustments and job rescheduling.
• Support daily office operations and ensure smooth communication between customers and the field team.
• Maintain organized records and administrative systems.
• Report directly to leadership and provide regular updates on tasks and progress.

Marketing Support

• Create and post content using Canva and CapCut.
• Assist with maintaining the company's presence on Facebook, Instagram, LinkedIn, Nextdoor, Google Business Profile, and other platforms.

Qualifications

• Strong verbal and written English communication skills.
• Experience with Jobber or similar CRM systems preferred.
• Proficiency with Google Workspace (Gmail, Calendar, Sheets, Docs).
• Comfortable making phone calls, scheduling appointments, and managing customer relationships.
• Strong organizational skills and attention to detail.
• Ability to work independently and take ownership of responsibilities.
• Familiarity with social media platforms and basic content creation tools.

What Success Looks Like

Success means becoming a trusted extension of the business by taking ownership of customer communication, scheduling, lead management, and administrative operations. The right person will help create a seamless customer experience, maintain an organized schedule, and allow leadership to focus on growth while confidently stepping away from daily administrative responsibilities.

Preferred

• Experience in home service industries.
• Familiarity with Nashville geography and route planning.
• Neutral or near-American accent with excellent phone presence.