Office Manager / Warranty Coordinator (CS)

Position: Office Manager / Warranty Coordinator

Location: Remote

Responsibilities

• Manage daily office and administrative operations
• Use Jobber (our primary CRM) to manage customer accounts, scheduling, job tracking, and service records
• Create, send, and follow up on invoices
• Manage bookkeeping, payment tracking, expense organization, and office records
• Coordinate scheduling for service appointments and internal workflow
• Answer incoming phone calls from Google LSA leads, customers, and service
• inquiries Gather customer information and help convert incoming leads into booked jobs
• Communicate with customers regarding appointments, billing, and service updates
• Help manage warranty-related service requests for new homes
• Coordinate with contractors, vendors, and home builders to schedule and complete warranty work
• Track warranty items and follow through until completed
• Maintain organized and accurate notes, job records, and communication updates
• Monitor open tasks, service items, and work orders to keep projects moving
• Support ownership/management with office operations and process improvement

Qualifications

• Previous experience in office management, administrative support, operations, bookkeeping, or
• warranty coordination
• Experience using Jobber or similar CRM/service management software preferred
• Familiarity with invoicing, scheduling, bookkeeping, and customer communication
• Comfortable answering inbound calls and speaking with new customers
• Strong phone communication and customer service skills
• Strong organizational skills and attention to detail
• Excellent communication and follow-up skills
• Ability to manage multiple tasks and deadlines at once
• Comfortable working with customers, contractors, and builders
• Ability to work independently and stay organized in a fast-paced environment Experience with
• QuickBooks, spreadsheets, or construction/home service coordination is a plus

What We're Looking For

• Organized and dependable
• Strong with communication and follow-up
• Comfortable using software and office systems
• Good at keeping multiple jobs and tasks moving
• Comfortable handling customer calls, incoming leads, and service scheduling with professionalism and confidence
• Professional, positive, and solution-oriented