Position: Administrative & Marketing Support Specialist

Location: Remote | Full-Time

We are looking for a proactive and organized Administrative & Marketing Support Specialist to provide customer-facing support, marketing assistance, and operational support for a growing service-based business.

Key Responsibilities

Phone & Customer Communication

• Answer incoming calls professionally and promptly
• Handle client inquiries and provide excellent customer service
• Assist with virtual interviews and other client-facing communications as needed

Marketing Support

• Manage consistent social media posting and engagement
• Execute and monitor email marketing campaigns using Mailchimp and Zapier
• Support ongoing marketing initiatives and promotional activities
• Maintain marketing schedules and ensure campaign consistency

Administrative & Operational Support

• Assist with CRM management and data updates
• Handle general administrative and back-office tasks
• Support daily operations and help keep internal processes organized
• Free up leadership to focus on client relationships and business growth

SOP & Process Documentation

• Review, organize, and improve existing SOPs
• Create clear process documentation, checklists, and training materials
• Utilize Loom recordings, training videos, and other resources to document workflows
• Identify gaps in procedures and recommend process improvements

Qualifications

• Excellent verbal and written English communication skills
• Strong customer service and phone-handling experience
• Experience with CRM systems and administrative support
• Familiarity with Mailchimp, Zapier, Loom, or similar tools
• Highly organized with strong attention to detail
• Ability to work independently and take initiative
• Process-oriented with strong follow-through and accountability

What We're Looking For

• Reliable and consistent professional who takes ownership of tasks
• Strong communicator who can confidently interact with clients
• Quick learner who can adapt to existing systems and processes
• Someone who values organization, efficiency, and continuous improvement

Success in This Role

• Consistent client communication and follow-up
• Reliable execution of marketing activities
• Well-documented and organized SOPs and processes
• Reduced administrative workload for leadership
• Improved operational efficiency and follow-through across the business