Position: Customer Service & Administrative Specialist

Location: Remote | Full-Time

We are looking for a proactive and customer-focused Customer Service & Administrative Specialist to support our growing operations during peak season. This role is responsible for managing customer communication, scheduling, CRM organization, and administrative support to ensure a seamless customer experience.

Key Responsibilities

Customer Service & Lead Management

• Answer inbound calls and respond to customer inquiries
• Follow up with new and existing leads
• Maintain clear, professional communication with customers
• Reactivate past clients through outbound follow-up

Scheduling & Administrative Support

• Schedule appointments and job installations
• Prepare and send quotes, estimates, and proposals
• Handle general administrative tasks to support daily operations

CRM & Pipeline Management

• Maintain accurate customer records and job statuses
• Organize and manage the sales pipeline
• Ensure timely follow-ups so no opportunities are missed

Qualifications

• Excellent verbal and written English communication skills
• Strong customer service and phone-handling experience
• Experience with CRM systems and administrative support
• Highly organized with excellent attention to detail
• Ability to multitask and work independently
• Proactive, reliable, and solution-oriented

What We're Looking For

• Professional phone presence with strong customer service skills
• Self-starter who takes ownership of tasks
• Organized and dependable under pressure
• Committed to delivering an outstanding customer experience

Success in This Role

• Customer inquiries and leads are handled promptly
• CRM and scheduling remain accurate and organized
• Follow-ups are completed consistently
• Leadership can focus on sales, projects, and business growth while you manage the day-to-day customer communication and administrative operations.