Strategic Partner – Outbound Sales & Operations Support (SM)

Position: Strategic Partner – Outbound Sales & Operations Support
Industry: Luxury Home Services & Commercial Décor
Location: Remote | Full-Time (US Hours)

We are seeking a proactive, professional, and sales-focused Strategic Partner to support outbound prospecting, lead management, CRM organization, and operational support for a growing luxury service-based business.

This role is ideal for someone who thrives in both sales and administrative environments and can confidently represent a premium brand with professionalism, warmth, and precision.

Key Responsibilities:

Outbound Sales & Pipeline Growth

• Make outbound B2B calls to commercial prospects, HOAs, property managers, hotels, restaurants, and retail centers
• Generate qualified leads and book consultations for the sales team
• Perform consistent follow-ups and lead nurturing
• Maintain professional and on-brand communication on every call

CRM & Lead Management

• Manage and organize leads inside CRM platforms
• Handle inbound calls, emails, website inquiries, and follow-ups
• Schedule consultations and send confirmations
• Maintain accurate CRM records, tagging, and workflow organization

Administrative & Operational Support

• Assist with day-to-day administrative and operational tasks
• Help document SOPs and improve workflows
• Support systems organization and process efficiency
• Use AI tools and automations to improve repeatable systems and communication

Light Marketing Support

• Assist with social media posting and content execution following established brand guidelines

Requirements:

• Strong outbound cold-calling experience (B2B preferred)
• Professional phone presence with excellent English communication skills
• Experience with CRM systems such as GoHighLevel, Jobber, or similar platforms
• Highly organized with strong attention to detail
• Comfortable working independently with minimal supervision
• Strong follow-through, ownership, and proactive communication
• Ability to represent a premium brand professionally and warmly

Preferred:

• Experience supporting service-based or luxury brands
• Familiarity with lead management, scheduling, and pipeline organization
• Comfortable using AI tools and automation platforms