Strategic Partner - Scheduling & Customer Service (Home Services)

Position: Strategic Partner - Scheduling & Customer Service (Home Services)

Location: Remote 

Company Overview

We are a Las Vegas–based residential and commercial exterior cleaning company specializing in:

• Window cleaning
• Pressure washing
• Solar panel cleaning
• Seasonal & permanent holiday lighting

Our clients include homeowners, property managers, and commercial facilities. Our goal is to grow into a highly organized and scalable service business by strengthening our customer communication, scheduling, and sales follow-up systems.

We are looking for a long-term Virtual Assistant who will serve as the first point of contact for our customers and play a key role in day-to-day operations.

Role Overview

The Virtual Assistant will manage customer communication and scheduling while maintaining accurate records in our CRM. This role requires clear spoken English, strong phone presence, fast typing, and excellent attention to detail.

You will work closely with the business owner and help reduce daily workload while improving booking rates and customer experience.

Key Responsibilities

• Answer inbound customer calls and respond professionally
• Make outbound follow-up and confirmation calls
• Book jobs and manage schedules accurately
• Send estimates and pricing links
• Confirm appointments and handle reschedules
• Follow up with leads and unbooked estimates
• Send review requests after completed services
• Maintain clean and accurate CRM notes
• Follow SOPs consistently and communicate updates clearly

Required Skills

• Excellent spoken and written English (clear, professional phone presence)
• Fast and accurate typing speed (50+ WPM)
• Strong customer service and call-handling experience
• Confident handling inbound and outbound calls
• Ability to multitask without sacrificing accuracy
• Comfortable using CRMs, calendars, and multiple tools
• Highly reliable, punctual, and self-managed
• Calm, professional demeanor when handling objections or questions

Preferred / Bonus Skills

• Experience with home service businesses (window cleaning, pressure washing, HVAC, landscaping, etc.)
• Familiarity with sales follow-ups, service plans, and review requests
• Understanding of U.S. customer service expectations
• Proficient in GoHighLevel scheduling

Work Schedule

9:00 AM – 6:00 PM PST

Consistent availability required

Tools Youll Use

• Customer Factor (CRM) – scheduling, customer records, estimates
• ResponsiBid – instant pricing and service booking
• GoHighLevel – follow-ups, SMS/email communication
• Google Workspace – Gmail, Calendar, Sheets, Drive
• VoIP / Cloud Phone System (Twilio or similar)
• JotForm – agreements and approvals
• Zapier – basic automations
• Canva (basic use, optional)

What We Value Most

Reliability and strong sense of ownership

Clear, professional communication

Attention to detail and consistency

Willingness to learn and apply feedback quickly

Long-term mindset and commitment

What Success Looks Like

Calls answered promptly and professionally

Jobs booked accurately with minimal errors

Estimates and follow-ups sent on time

CRM notes always clean and updated

Improved booking rates and customer satisfaction

Reduced daily workload for the business owner

Important Notes / Requirements

Female candidate preferred

Clear English with minimal accent

Confident using multiple systems simultaneously

Comfortable with outbound follow-ups and light sales calls

Must be capable of owning the full workload from day one

Reliable primary computer with verified backup equipment