Strategic Partner (Admin & Customer Support)

Position: Strategic Partner (Admin & Customer Support)

Location: Remote

Were looking for a reliable and driven Strategic Partner (SP) to support a growing home services business in the US. This role is perfect for someone who enjoys admin work, customer communication, and helping a small business grow through strong systems and follow-through.

Youll work closely with the owner and field team to manage the sales pipeline, customer communication, and daily admin operations.

Key Responsibilities

• Handle phone intake and respond to customer inquiries
• Guide customers to submit quote requests via website
• Create and send job estimates
• Schedule jobs once estimates are approved
• Manage emails and text messages
• Submit orders to suppliers
• Track jobs and update the pipeline in CRM
• Keep customers updated on job status
• Handle basic complaints and escalate when needed
• Suggest ideas to help generate more business
• Ask questions to fully understand services and processes

Tools & Requirements

• Willing to learn and use Housecall Pro CRM
• Strong internet connection
• Comfortable with phone and messaging communication
• Organized and detail-oriented

Were Looking For Someone Who

• Is driven and eager to learn
• Is reliable, punctual, and committed long-term
• Communicates clearly and professionally
• Takes ownership of tasks and follows through
• Wants to grow with the company

What Success Looks Like in This Role

• Full understanding of company services and workflows
• Strong relationship with field team and VIP customers
• Smooth sales and scheduling process
• Performance-based bonuses for great results