Strategic Partner – Admin, Customer Service & Sales Support (A-Al)

Position: Strategic Partner – Admin, Customer Service & Sales Support
Industry: Landscape Lighting & Exterior Cleaning
Location: Remote | Full-Time

We are seeking a proactive and customer-focused Strategic Partner to support the daily operations, sales follow-up, and customer communication for two growing home-service businesses specializing in landscape lighting and exterior cleaning.

This role is ideal for someone who thrives in fast-paced environments, understands systems and automation, and can confidently manage backend operations while delivering excellent customer service.

Key Responsibilities:

Administrative & Operational Support

• Answer inbound phone calls, texts, emails, website leads, and Facebook messages
• Schedule estimates, appointments, and follow-ups
• Manage customer communication and client experience
• Perform data entry and maintain accurate CRM records
• Support and maintain existing automations and workflows inside Go High Level
• Follow SOPs and help improve communication and follow-up systems

Sales & Lead Management

• Follow up on unsold estimates and nurture leads
• Keep pipelines updated and organized
• Assist with quick quoting for exterior cleaning services
• Set appointments and explain service processes for landscape lighting clients
• Support customer retention and re-engagement efforts

Marketing & Outreach Support

• Assist with basic social media posting and awareness
• Create or support simple marketing materials/posts
• Help with outreach efforts that support lead generation and business growth

Requirements:

• Strong customer service and communication skills
• Professional and relatable phone presence
• Ability to multitask across multiple businesses and workflows
• Experience with CRM systems and automation tools (Go High Level preferred)
• Familiarity with QuickBooks is a plus
• Organized, proactive, and coachable
• Comfortable following SOPs and working independently
• Basic understanding of sales follow-up and lead nurturing

What We're Looking For:

• Someone who can own backend operations and reduce leadership workload
• A fast learner who understands systems and workflows quickly
• A team player who provides excellent client experience
• A proactive communicator who takes initiative and follows through