Job Openings Associate Director

About the job Associate Director

We are in search of individuals who possess exceptional talents and skills, combined with a deep sense of empathy. Our team members exhibit great enthusiasm for their work and tackle each day with a proactive attitude, ready to dive in and accomplish tasks. They display initiative, take pride in their work, and are entrusted to work independently, while also being team players who actively collaborate and share resources. The role of Associate Director of Patient Services is crucial to our business development and operational departments. The incumbent will be responsible for devising and implementing service solutions. This position demands the execution of innovative programs and products that deliver tangible value to our biopharmaceutical clients and their stakeholders. As the Associate Director, you will oversee the delivery of solutions to clients and potential clients, craft proposals that effectively communicate our unique value proposition, and ensure the smooth implementation and operation of our solutions throughout the program life cycle.

Responsibilities include but are not limited to:

  • Collaborating with internal teams and prospective clients to develop solutions that address unmet needs and demonstrate value for all stakeholders

  • Leading research on products, competitors, and current offerings to analyze product needs and develop proposed solutions that identify value for all client stakeholders

  • Preparing presentations, proposals, or RFP responses to support proposed solutions and actively participating in meetings with prospective clients

  • Collaborating with Operations (Pharmacy and ComOps) to develop solutions and meaningful service levels that measure the value of the solutions and the company's performance

  • Actively participating in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with the company's transition guarantee

  • Monitoring client portfolios to ensure ongoing value and identifying opportunities to enhance solutions as the product and service matures

  • Evaluating operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.

The ideal candidate possesses:

  • Direct oversight of service solutions including assessment, concept, launch, growth, and sunset with measurable results

  • Passion for taking on complex product solutions with multi-faceted competitive industry landscape

  • Ability to effectively collaborate and influence customers, drive a strategy based on competition, market dynamics, and emerging technologies

  • Innovative thinking and confidence when recommending solutions that require taking educated and calculated risks to problem solve and deliver mutual wins

  • Excellent communication skills, organization, management, and execution capabilities

  • Ability to proactively monitor and adjust activities to respond to changing circumstances and priorities to meet goals

  • Ability to create consensus among cross-functional departments and bring closure to projects/initiatives

  • Ability to cultivate relationships and navigate complex organizational structures

  • Strong leadership, coaching, and people development skills

  • Healthcare industry experience providing or managing product service solutions, with biopharma specialty product experience a plus.

Requirements for the role include:

  • A Bachelor's degree (preferably in Science or Arts), with an MBA in Business or Marketing preferred

  • Minimum 6 years of healthcare industry experience

  • Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products, and working with manufacturers is a plus

  • Fluency in English and Spanish or Chinese/Mandarin is a plus

  • Ability to work a standard 8.5-hour shift between our business operating hours of 8 am - 8 pm Monday through Friday and flexibility to travel as needed.

Package Details

  • Opportunities for advancement with a company that supports personal and professional growth

  • A challenging, stimulating work environment that encourages new ideas

  • Exposure to many learning and development opportunities

  • Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience

  • Our new state of the art Headquarters building offers many amenities including collaborations spaces, outdoor dining, walking path, marketplace café, and more!

  • Competitive compensation with merit increases

  • Comprehensive benefits package including:

    • Competitive 401(k) company match

    • Affordable Medical, Dental, and Vision benefits - 75% of Medical Premiums for our employees.

    • Generous HSA employer contribution

    • Company paid Life Insurance

    • Voluntary Life and AD&D Insurance

    • Short-term Disability (STD)

    • Long-term Disability (LTD)

    • Paid Parental Leave of Absence

    • Wellness and Employee Assistance Programs

    • PTO benefits and paid holidays

    • Employee Referral Program

    • Ambassador Program

    • Tuition reimbursement program

    • Toll reimbursement program