Job Openings Program Supervisor Patient Services

About the job Program Supervisor Patient Services

As a Clinical Supervisor, your responsibilities will include, but are not limited to:

  • Managing the daily operations of the program

  • Ensuring that Service Level Agreements are adhered to as per the contract

  • Implementing and managing client-specific business rules

  • Communicating proactively with the team daily to ensure engagement and alignment with the program's goals and operations

  • Hiring, developing, and training the team

  • Ensuring that daily staffing levels are sufficient to meet program needs

  • Providing direct reports with the necessary training to perform their roles effectively

  • Collaborating with Human Resources to establish a steady pipeline of potential candidates for the program's present and future needs

  • Offering regular, timely coaching and development for direct reports in a particular functional area

  • Reporting Adverse Events/Product Complaint inquiries received in compliance with SOP and good manufacturing practices.

If you're considering this job, the following personal attributes are essential:

  • Exceptional leadership skills to engage and motivate the team and deliver ongoing program results.

  • Service-minded and focused on recognizing and meeting the needs of patients and care partners.

  • Accountability for results and team performance.

  • Ability to plan and prioritize tasks with strong attention to detail.

  • Ability to manage disruptive impulses and handle potentially stressful situations.

  • Proficient emotional intelligence to recognize emotions and their effects.

  • Ability to handle personal health information with confidentiality.

  • Commitment to honesty and integrity.

  • Professionalism and a strong sense of proper business and customer service etiquette.

  • Clear verbal and written communication skills.

  • Proficient computer skills.

  • Adaptability to change.

  • Personal initiative and commitment to team and organizational goals.

  • Ability to work effectively within a team.

  • A positive attitude!

The requirements for this position are:

  • 2+ years of experience in the healthcare industry.

  • A Bachelor's degree or higher is strongly preferred.

  • Previous personnel/team management experience.

  • Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.

  • Previous experience leading customer service teams is a plus.