About the job Program Supervisor Patient Services
As a Supervisor, joining our team offers you the opportunity to make a meaningful impact in the lives of our patients on a daily basis. They rely on you as an essential part of their dedicated support system, guiding them through the complex process of accessing their necessary medications. Your leadership will empower a team that consistently delivers exceptional care, ensuring that each patient receives a compassionate and personalized experience.
Recognizing that behind every prescription or document is a real person seeking comprehensive and efficient management of their medical records, you will adapt your approach to meet their unique needs. Clear communication, meticulous attention to detail, and a deep understanding of program requirements will be the pillars of your interaction with patients. By prioritizing accuracy and proficiency, you will ensure that their prescriptions or cases are handled promptly and effectively.
As a Clinical Supervisor, your role will encompass various responsibilities, which include, but are not limited to:
- Overseeing the day-to-day functioning of the program.
- Ensuring strict adherence to Service Level Agreements as outlined in the contract.
- Implementing and managing client-specific business rules.
- Maintaining proactive communication with the team on a daily basis to ensure their engagement and alignment with the program's objectives and operations.
- Recruitment, development, and training of the team.
- Ensuring adequate staffing levels on a daily basis to meet the program's requirements.
- Providing comprehensive training to your direct reports to enable them to perform their roles effectively.
- Collaborating with the Human Resources department to establish a continuous pipeline of potential candidates to meet the present and future needs of the program.
- Offering regular and timely coaching and development opportunities to your direct reports in their respective functional areas.
- Reporting any Adverse Events or Product Complaint inquiries in compliance with Standard Operating Procedures and good manufacturing practices.
If you're considering this job, the following personal attributes are essential:
Exceptional leadership skills to engage and motivate the team and deliver ongoing program results.
Service-minded and focused on recognizing and meeting the needs of patients and care partners.
Accountability for results and team performance.
Ability to plan and prioritize tasks with strong attention to detail.
Ability to manage disruptive impulses and handle potentially stressful situations.
Proficient emotional intelligence to recognize emotions and their effects.
Ability to handle personal health information with confidentiality.
Commitment to honesty and integrity.
Professionalism and a strong sense of proper business and customer service etiquette.
Clear verbal and written communication skills.
Proficient computer skills.
Adaptability to change.
Personal initiative and commitment to team and organizational goals.
Ability to work effectively within a team.
A positive attitude!
The requirements for this position are:
2+ years of experience in the healthcare industry.
A Bachelor's degree or higher is strongly preferred.
Previous personnel/team management experience.
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
Previous experience leading customer service teams is a plus.