Program Supervisor Patient Services

As a Clinical Supervisor, your responsibilities will include, but are not limited to:

• Managing the daily operations of the program

• Ensuring that Service Level Agreements are adhered to as per the contract

• Implementing and managing client-specific business rules

• Communicating proactively with the team daily to ensure engagement and alignment with the program's goals and operations

• Hiring, developing, and training the team

• Ensuring that daily staffing levels are sufficient to meet program needs

• Providing direct reports with the necessary training to perform their roles effectively

• Collaborating with Human Resources to establish a steady pipeline of potential candidates for the program's present and future needs

• Offering regular, timely coaching and development for direct reports in a particular functional area

• Reporting Adverse Events/Product Complaint inquiries received in compliance with SOP and good manufacturing practices.

If you're considering this job, the following personal attributes are essential:

• Exceptional leadership skills to engage and motivate the team and deliver ongoing program results.

• Service-minded and focused on recognizing and meeting the needs of patients and care partners.

• Accountability for results and team performance.

• Ability to plan and prioritize tasks with strong attention to detail.

• Ability to manage disruptive impulses and handle potentially stressful situations.

• Proficient emotional intelligence to recognize emotions and their effects.

• Ability to handle personal health information with confidentiality.

• Commitment to honesty and integrity.

• Professionalism and a strong sense of proper business and customer service etiquette.

• Clear verbal and written communication skills.

• Proficient computer skills.

• Adaptability to change.

• Personal initiative and commitment to team and organizational goals.

• Ability to work effectively within a team.

• A positive attitude!

The requirements for this position are:

• 2+ years of experience in the healthcare industry.

• A Bachelor's degree or higher is strongly preferred.

• Previous personnel/team management experience.

• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.

• Previous experience leading customer service teams is a plus.