About the job Program Supervisor Patient Services
As a Clinical Supervisor, your responsibilities will include, but are not limited to:
Managing the daily operations of the program
Ensuring that Service Level Agreements are adhered to as per the contract
Implementing and managing client-specific business rules
Communicating proactively with the team daily to ensure engagement and alignment with the program's goals and operations
Hiring, developing, and training the team
Ensuring that daily staffing levels are sufficient to meet program needs
Providing direct reports with the necessary training to perform their roles effectively
Collaborating with Human Resources to establish a steady pipeline of potential candidates for the program's present and future needs
Offering regular, timely coaching and development for direct reports in a particular functional area
Reporting Adverse Events/Product Complaint inquiries received in compliance with SOP and good manufacturing practices.
If you're considering this job, the following personal attributes are essential:
Exceptional leadership skills to engage and motivate the team and deliver ongoing program results.
Service-minded and focused on recognizing and meeting the needs of patients and care partners.
Accountability for results and team performance.
Ability to plan and prioritize tasks with strong attention to detail.
Ability to manage disruptive impulses and handle potentially stressful situations.
Proficient emotional intelligence to recognize emotions and their effects.
Ability to handle personal health information with confidentiality.
Commitment to honesty and integrity.
Professionalism and a strong sense of proper business and customer service etiquette.
Clear verbal and written communication skills.
Proficient computer skills.
Adaptability to change.
Personal initiative and commitment to team and organizational goals.
Ability to work effectively within a team.
A positive attitude!
The requirements for this position are:
2+ years of experience in the healthcare industry.
A Bachelor's degree or higher is strongly preferred.
Previous personnel/team management experience.
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus.
Previous experience leading customer service teams is a plus.