Account Manager

United Land Services is a highly-rated company known for its commitment to employee satisfaction and growth. We are currently seeking an experienced Account Manager to join our team.

This role is integral to our operations, serving as the primary point of contact for our branch and acting as a subject matter expert in Customer Relations, Quality Control, Maintenance Safety Procedures, Ancillary Sales, and Budget Adherence.

Responsibilities

• Act as the main point of contact for the branch, managing all aspects of the maintenance contract.
• Develop and maintain long-term relationships with clients, ensuring high satisfaction and contractual obligations are met or exceeded.
• Identify and develop opportunities for enhancements of existing landscapes.
• Represent the company at various events, organizations, and associations to build relationships and enhance the company's public image and brand.
• Assist the sales team with winning new work for the branch/organization.
• Establish and implement quality assurance processes.
• Remain accountable and adhere to labor budgets and P&L guidelines.
• Ensure compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures.

Qualifications

• Minimum 5 years of management experience in the landscaping industry.
• Bi-lingual communication is a plus.
• Proven track record in managing a portfolio of accounts in excess of $1.5M in annual revenue.
• Demonstrated ability to lead a team of maintenance crews with a focus on safety, quality, training, professionalism, customer service and advancement of the company brand and culture.
• Proficient in Microsoft Office Suite and Aspire.

Physical Requirements:

This position requires the ability to work in outdoor environments in varying weather conditions, including heat, cold, rain, and humidity. The employee must be able to stand, walk, and/or drive for extended periods, and frequently bend, kneel, crouch, and perform repetitive motions. This role may require the ability to lift, carry, push, or pull up to 50 pounds as needed. Employees must be able to safely operate or work around equipment and machinery, use hand and power tools, and wear required personal protective equipment (PPE) at all times. Occasional climbing, reaching, and working on uneven or rough terrain may also be required.