Job Openings BPO - Technical Support Engineer (Hybrid Setup)

About the job BPO - Technical Support Engineer (Hybrid Setup)

As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.

This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.

See if this job is right for you. ⬇️

How You Spend Your Eight Hours

  • Respond to client problems and questions coming in through email and phone calls
  • Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
  • Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
  • Enter client-related information, including case history, into the contact tracking database
  • Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
  • Assist with the build of Linux-based servers for deployment at client sites
  • Help customers install, configure, and use the AG Mednet network and peripheral systems

What You Must Possess

  • Degree in a technical discipline or equivalent experience
  • One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
  • Experience with Windows and OS X operating systems
  • Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
  • Broad understanding of LAN and WAN technologies
  • Shell scripting experience (BASH, Python)
  • Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
  • Excellent customer service skills with the ability to handle and diffuse difficult situations
  • Ability to respond to clients with a high degree of professionalism and accuracy
  • Excellent verbal and written communication skills
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
  • Exposure to AWS and application servers is a plus

What You Shall Receive

  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

  • Full-time position
  • Monday to Friday, night shift
  • Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.


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