BPO - E-Commerce CSR & Order Processor (Hybrid Setup)

What happened, Vella? Why you crying again? I know, looking for a job, right? Here's one for you. Unity Communications needs an Order Processing Representative.

If you're someone who tracks online orders like it's a full-time hobby, can reply to emails faster than you reply to your barkada group chat, and actually finds peace in checking off a to-do list, you're exactly whom we're looking for.

You'll play a critical part in maintaining a seamless customer experience, serving as a key point of contact between customers, internal departments, and the onshore team.

Apply today!

How You Spend Your Eight Hours

Customer Service and Order Handling

• Provide excellent customer service with a focus on resolving issues on first contact

• Accurately process customer orders (LPOs) in the ERP system and meet cut-off deadlines

• Manage communications with the onshore team to clarify or resolve tasks

• Monitor and respond to emails from shared inboxes in a timely manner

Day-to-Day Operations

• Collaborate with team members to meet daily goals and schedules

• Share reports and updates with internal departments

• Follow company processes and quality standards closely

• Record customer interactions in systems such as Salesforce and email

• Report any process gaps or issues for improvement

Teamwork and Communication

• Handle customer and partner questions through chat, email, and voice (inquiries might include product details, tracking info, or general support)

• Work alongside team leads and IT to solve customer-impacting issues

• Support a positive and collaborative work culture using tools such as Salesforce and Microsoft Teams

Extra Tasks

• Help with admin work (e.g., research, surveys) during slow periods

• Provide backup support for teammates when needed

• Take on other tasks related to the role as assigned

What You Must Possess

Experience and Background

• At least two years in a contact center or BPO setting

• Experience with customer service, order processing, and (ideally) e-commerce

• Comfortable managing customer calls and back-end systems

• Ability to coordinate across teams and meet deadlines

Skills and Tools

• Strong knowledge of Microsoft Excel (formulas and pivot tables)

• Great organizational and time management skills

• Ability to multitask without losing attention to detail

• Ability to learn quickly and work independently

• Flexibility with shifting schedules based on business needs

Who You Are

• Clear communicator who listens and responds well

• Critical thinker and problem-solver

• Empathetic and customer-focused

• Open-minded, adaptable, and a team player

• Always looking for better ways to do things

What You Shall Receive

• HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense.

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Hybrid work setup with on-site work

Why Join Our Company

You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.