Job Openings Service Delivery Manager

About the job Service Delivery Manager

The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.


Technical Services Management

  • Implements and delivers projects across multiple client engagements from the Develop phase to
  • the Delivery Phase through project sign off and support in collaboration with the Project Management team.
  • Implements project controls and developments to secure customer satisfaction.
  • Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
  • Ensures Delivery Team secures sign offs on project completion

Executive Reporting

  • Generates the following reports on a regular basis:
  • Project timeline update
  • Internal work Order Facilitation
  • Collaborates with other departments to accomplish internal process requirements.
  • Responds to request for support information, meeting attendance and project updates within the agreed SLA

Administrative Duties and Other Tasks

  • Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
  • Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards
  • Works with the Team Leads in the absence of appropriate Implementation Engineer


  • Graduate of IT-related course, preferably with MBA
  • Graduates of other courses may apply but must adhere to the work experience requirement.


  • With at least seven (7) years of solid experience in software development management
  • Must have at least five (5) years of experience in a senior management role, handling a team of no less than seven (7) members working on technical projects
  • Must have previous experience in technical management for an IT services and solutions company