(A) Cloud Support Engineer

Requirements: have experience managing in-tune, virtual desktop (VDI), azure defender, Mpoint, active directory

Note: We require someone that has experience with Azure cloud. Knowledge of O365 and VMware experience will be an added advantage.

An international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers vertical markets and apply the skills of our employees in modernizing key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. 

The Role:

As Cloud Support Engineer, you will be joining systems engineering team and will be focused on the delivery of a wide range of technology solutions, including innovative technologies such as: VMware and Microsoft Virtualization, Microsoft Core solutions, M365 and Azure, System Infrastructure (Server/Storage/Backup), and many other solutions to Logicalis customers on a consultative basis.

Accountabilities:

Provide troubleshooting and workaround solution for software related issue on an ongoing basis to the customer.

Provide installation, configuration and support for technology solutions based on client requirements.

Works with project manager to deliver the project in accordance to project management SOP.

Provide customer support and direct quality assurance for all projects assigned by the Technical Service Manager.

Provide 24x7 standby duty based on the duty roaster to all existing system maintenance customer.

JOB DESCRIPTION

Enhance customer satisfaction and overall customer relationships and helps leverage these customer relationships within business development efforts.

To coordinate with customer on the project schedule and manage stakeholder expectation and requirement till the closure of the project.

To deliver the statement of work proposed by the consultant team and ensure that the design is in accordance to the proposal

The Individual and their Experience:

Ability to work independently, efficiently and productively without guidance

Ability to multi-task and meet deadlines.

Willingness and capability of learning new technologies required for accomplishing project goals.

Willingness to be on 24x7 standby based on duty roaster.

Experience in project implementation, deployment and troubleshooting.

Experience with Microsoft Cloud and Hybrid-Cloud solutions preferred.

In depth knowledge and good understanding of software concept.

Strong written and verbal communication.

Strong technical and analytical skills.