Account Management Executive

Job Description:

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.

Requirements:

Must Have:

• Experience: Minimum 1 year of proven Account Management experience.
• Customer Interaction: 1+ year of experience working directly with customers.
• Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
• Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
• Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.

Nice-to-Have:

• Education: Degree/Diploma in a business-related field.
• Industry Experience: Experience in Real estate and/or Website/listing portal account management.
• Technical Skills: Experience with Salesforce and Tableau.
• Additional Experience: Project Management experience and interest in AI.
• Immediate joiner/1 month notice period
• Fresh graduates are welcome
• Provide academic result/transcripts