Customer Service Specialist with Spanish

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.
We believe that being friendly is the best policy, and thats why we are eager to help you through the whole lifecycle of recruitment.
Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.
If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is an innovative fintech company serving small and medium-sized business clients across the European Economic Area, Switzerland, and the UK. It provides easy and convenient in-store, online, and on-the-go payment solutions to more than 200,000 businesses in over 35 European countries.

On their behalf, we are currently looking for Customer Support Specialists with Spanish language skills who are willing to make the step to such an in-house role and help the company grow further.

As a Customer Service Specialist, you will provide top-tier support to customers. You will handle inquiries, resolve issues, and offer product assistance, ensuring a seamless customer experience. This role will involve communicating across various channels, such as phone, email, and chat, while collaborating with internal teams to address customer needs efficiently.

What you will do:

• Communicate via various channels with our European customers, providing information regarding our products and services.
• Navigate through various system platforms to address and solve customer requests.
• Maintain relationships with customers. Seek, collect and process customer feedback in order to minimize their satisfaction.
• Constantly develop your knowledge of the products and services offered.
• Support liaising between clients and other departments to ensure prompt replies and higher satisfaction rates.
• Work on shifts as well as on weekends and holidays.

What you bring:

• Excellent command of a foreign language, Spanish.
• Very good command of English (as a secondary language)
• Strong communication and interpersonal skills.
• Willingness to learn and develop.
• Good multitasking, prioritization, and organizational skills.
• Good attention to detail.
• Ability to work in a team.
• A personal style that demonstrates authority, commitment, and consistency, and inspires trust and confidence.

Why you should join our client:

• Vibrant international team operating in a hi-tech environment.
• Annual salary reviews, promotions, and performance bonuses.
• In-house academy for upskilling and training.
• Refer-a-friend bonus, as we know that working with friends is fun.
• Individual training and development budget.
• Team building, social activities, and networks on a multinational level.

What they offer:

• Excellent compensation package.
• 25 days annual paid leave (+1 day per year up to 30).
• Full luxury health insurance package, including dental care and optical glasses.
• Meal vouchers.
• On-site fitness, bowling, and relaxation areas (Varna) or a fully covered Multisport card (Sofia).
• Free coffee, snacks, and drinks at the office.

If you meet the above-mentioned criteria, don't hesitate to apply! We welcome the opportunity to learn more about you!
Please send your CV in English.
Please note that only short-listed candidates will be contacted.
License No.2826.
We will treat your application with full confidentiality!