Technical Support Specialist

UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support.

We believe that being friendly is the best policy, that's why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent.

If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

As a recruitment agency, we will provide you with all the information needed about the company, we will answer all your questions and will prepare you for the interview with the client.

Our current client is a newly established Bulgarian BPO company with a current on iGaming projects. On their behalf, we are looking for Technical Support Specialist, who is ready for new opportunities.

Responsibilities:

• Provide B2B and B2C technical support for iGaming platforms via tickets, email, chat;
• Act as a primary point of contact for clients, ensuring timely and effective issue resolution;
• Troubleshoot platform-related issues, including Break-Fix, configuration, access, performance;
• Investigate, diagnose, and resolve technical problems independently or escalate when required;
• Support and guide clients in using platform features and tools efficiently;
• Work with internal technical, product, and development teams to resolve complex issues;
• Monitor incidents, follow up on open cases, and ensure SLA compliance;
• Maintain clear and professional communication with clients at all times;
• Document issues, solutions, and workflows to improve support processes and knowledge base;
• Take full ownership of assigned cases and tasks from start to resolution.

Requirements:

• Minimum 3+ years of experience in technical support, covering B2B or B2C environments;
• Proven track record of hands-on troubleshooting and problem-solving;
• Strong communication skills (written and verbal), with the ability to explain technical issues clearly;
• Solid technical understanding of platform usage and web-based systems;
• Experience with WordPress, GoDaddy, or similar hosting and CMS platforms is highly desirable;
• Ability to work independently and manage multiple cases simultaneously;
• Strong sense of responsibility, accountability, and ownership of tasks;
• Customer-focused mindset with a proactive and solution-oriented approach;
• Experience supporting iGaming platforms or online services is a strong advantage.

The company offers:

• Competitive salary and performance-based incentives;
• International team and dynamic environment;
• Opportunities for growth and professional development;
• A culture that values collaboration, transparency and innovation.

If you meet the above-mentioned criteria, don't hesitate to apply!

We welcome the opportunity to learn more about you!

Please send your CV in English.

Please note that only short-listed candidates will be contacted

License 2826. We will treat your application with full confidentiality!