Lead Windows System Engineer

Job Location: hybrid in Bucharest

Recruitment process:

• HR screening
  
• Technical interview

Benefits package:

• Medical subscription to Regina Maria network of clinics
• Free access to Hilio, a health and well-being services platform with more than 800 doctors and specialists licensed and verified in psychotherapy, telemedicine, parenting, nutrition, coaching and financial well-being, is available for you 24/7
• You will be able to work from anywhere and come to the office for certain meetings/ceremonies ~ 1-2days/week.
• Each week we have a sandwich day which includes diverse types of food to make sandwiches and some snacks, fruits, and coffee.
• Annual team building outside Bucharest, Christmas party.

Role description:

As a Lead Windows Engineer you have System Engineer responsabilities and also Team Lead responsabilities, that relate to the delivery of quality IT services on time.

System Engineer responsabilities:

• Perform system administration activities such as:
• Deployments, configuration and troubleshooting of OS;
• MS Office Suite installation, configuration and troubleshooting.
• System / Network monitoring and troubleshooting.
• Assist with helpdesk functions as needed, such as responding to tickets, providing desktop support in a mostly windows environment and providing support in creating emails accounts and user password resets etc;
• Solve primary problems with existent network, WIFI and IP phone systems for clients (internal/external);
• On-site support at clients headquarter (installation, configuration, troubleshooting).

Team Lead responsabilities:

People and management related responsibilities:

• Take responsibility for the output and deliverables of your team;
• Ensure your team members have clearly defined tasks; work with Project Manager / Account Manager / Delivery Manager to bring clarity into tasks / tickets allocated to you and your team.
• Support, coach and supervise team members so that they can deliver their tasks with proper quality and on time;
• Influence colleagues to take positive action and accountability for their assigned work;
• Monitor your team members performance; devise and deliver actions to improve your teams peformance;
• Evaluate team members in the performance management process;
• Evaluate and decide upon staffing needs, recruit staff with appropriate skills for the business activities;
• Escalate leadership, management or process issues to HR, Delivery Manager or other relevant stakeholders;

Technical related responsabilities:

• Decide upon all technical related matters that your team encounters and cannot decide/resolve by themselves;
• Provide technical coaching to individual team members; exert technical influence over the team, increasing their productivity and effectiveness by sharing your knowledge and experience; support them in technical growth and personal development;
• Clarify, prioritize and negociate client requests and deliverables;
• Collaborate with all involved parties, including other Team Leads / Delivery Manager and other team
• Perform deep dives into IT problems, finding true root causes and devising solutions;

Project related responsabilities:

• Define, provide input & feedback on project planning to relevant stakeholders;
• Manage high-level client expectations and relationships.
• Keep constant communication with the client regarding, changes, delays, opportunities & priorities;

Profile : 

• Ability to manage and communicate emotions.
• Ability to work in a team.
• Ability to manage emotional response to stress factors.
• Ability to take a pause between stimulus and response to create space for rational thinking and/or emotional cooldown.
• Ability to give and receive feedback.
• Ability to self-assess performance.

Tech skills:

• Minimum 5 years of hands-on system administration experience is required;
• Experience in Windows/Mac systems administration (deployment, configuration, troubleshooting);
• Experience in managing Microsoft Office Suite (installation, configuration, troubleshooting);
• Familiarity in configuring emails (EXCHANGE, Office365, POP3, IMAP, SMTP)
• Familiarity with Active Directory, Group Policy, DNS, DHCP, Fileserver and networking;
• Knowledge in IT hardware administration (deployment, configuration, troubleshooting);
• Microsoft Certifications;
• Microsoft Azure Certification;
• Cloud Certification.