Application Support Analyst 2104

Key Responsibilities

• Provide L2/L3 application support for integration and middleware platforms
• Monitor system performance and ensure high availability of applications
• Troubleshoot and resolve production issues within SLA timelines
• Support integration flows across APIs, middleware, and cloud services
• Collaborate with cross-functional and global teams for incident resolution
• Perform root cause analysis and implement preventive measures
• Maintain and enhance operational documentation and support procedures

Required Skills & Experience

Core Technical Skills (Must-Have)

• Operating Systems: Unix / Linux
• Databases: Oracle DB, Azure Cosmos DB
• Query Language: SQL
• Middleware & Integration: IBM WebSphere Application Server, ITX (WTX)
• Web/Application Servers: Apache, Tomcat
• Cloud & Azure Services:
  • Azure Event Hub
  • Azure Function Apps
  • Azure Service Bus
• Scripting: Advanced Shell Scripting
• Containerization: AKS (Azure Kubernetes Service)
• 2–5 years of experience in Application Support / Support Engineering
• Background in integration and middleware technologies
• Exposure to cloud-based environments (Azure preferred)

Additional / Good-to-Have Skills

• API Management: Apigee
• Monitoring Tools: Zabbix
• Development Knowledge: C#
• DevOps Tools: Azure DevOps
• General understanding of integration and middleware architecture