Business Analyst

Responsibilities

Contract and Project Management

• Provide first-line support for Government agencies queries on Government and clients contracts, escalating complex issues to the contract manager.
• Assist the contract manager in project coordination, including timeline management, stakeholder communication, addressing customer and supplier queries related to ongoing ICT tender projects.
• Compile, collate and cleanse reports from various sources (e.g. IT Service Management portal, GeBIZ, forms, spreadsheet, etc)  to support informed decision-making and reconciliation of information.
• Provide administrative support for assigned projects such as collating, validating and tracking information from suppliers.
• Manage the annual system polls, respond to agencies queries, and analyze the returns submitted by Government agencies.
• Assist in the development and maintenance of procurement documentation, while staying updated on ICT industry trends and Government procurement regulations
• Other admin and support activities required from time to time.

Procurement Management

• Support procurement manager in conducting industry engagement and analyze relevant procurement data to make informed procurement decisions.
• Support the procurement manager in procurement stages such as tender documents preparation, evaluation and award.
• Support the procurement manager in identifying potential value creation opportunities and process improvements within the ICT procurement operations

Compliance & Audit

• Ensure adherence to procurement policies
• Support procurement audits and follow up on findings until closure

Requirements

Educational Qualification:

• Possess a degree or diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering, or related discipline

Experience & Technical Knowledge:

•  Minimum 5 years of relevant work experience in the ICT industry and/or

Government procurement

• Experience in Government e-procurement systems, tender evaluation and contract negotiation will be advantageous
• Familiarity with Government IM on Procurement will be advantageous
• Good knowledge of ICT procurement and contract management practices
• Understanding of ICT market trends and pricing models
• Experience in managing Cloud, Software as a Service (SaaS), and/or Agile projects will be advantageous
• Participated in full software or product development cycles will be advantageous
• Proven experience in IT business analysis
• Experience in automation of Contract Management Systems or have built tools using Generative AI, such as ChatGPT, Gemini or Co-pilot) for the optimization of procurement and contract management and operations will be advantageous

Project & Supplier Management:

•  Experience in project management for monitoring and tracking
• Experience in contractor dispute resolution and performance management will be advantageous

Soft Skills & Personal Attributes:

• Ability to communicate effectively across all levels
• Good analytical, organizational and planning skills
• Ability to work collaboratively as a team player and independently as a self-motivated individual
• Proficiency in office productivity tools (Microsoft Office Suite)
• Proficiency in Business Intelligence (BI) tools (Tableau or/and Power BI) will be advantageous

Communication Skills:

• Excellent oral and written communication skills, with the ability to pitch ideas and influence stakeholders
• Good command of the English language, both written and spoke