Link Support Engineer 2246

In this role, you will deliver second-level support, platform monitoring, and performance tuning, ensuring availability and managing error rates to maintain uninterrupted service continuity. You will provide advanced troubleshooting expertise for complex technical issues across the client's LINK platform.

You will play a critical role in collaborating with developers, infrastructure teams, and vendors to define and optimize integration patterns while maintaining comprehensive and up-to-date support documentation. Additionally, you will perform in-depth root cause analysis and coordinate effectively with engineering teams to drive timely and sustainable resolutions.

You will ensure that all agreed targets and Service Level Agreements are met, driving operational excellence.

Ready to embark on the journey? Here's what we are looking for:

This role is best suited to candidates with solid hands-on support experience who are comfortable taking ownership of complex incidents in a production environment.

Technical Skills:

Must have

• Integration knowledge (IBM ITX, WTX along with EDI industry standards and data formats, including ANSI X12, EDIFACT, RosettaNet, XML, IDocs, and proprietary formats (fixed-length and delimited)) OR Azure Knowledge (Event Hub, Function App, Azure Service Bus, Logic App, Cosmos, KQL), ideally with Azure certification

• Proficiency in SQL and Linux/Unix

• DB (Oracle) along with SQL commands

• Good knowledge of communication protocols, including HTTP, HTTPS, SFTP, FTPS, AS2, and FTP

Good to have

• IBM MQ, IIB

• Apache, Tomcat, Camel

• Knowledge of monitoring tools such as Grafana and Zabbix

• C# Coding knowledge

Advantage

• Advanced shell scripting

• AKS Kubernetes

Other Necessary Skills:

• Knowledge of the ITIL operations framework, with a focus on Incident Management, Problem Management, Change Management and continuous improvement

• Fluent English – daily communication

• Analytical skills

• Excellent written and verbal communication skills

Behavioral skills:

• Strong customer focus

• Strong analytical thinking

• Great influencing and negotiating

• Personal drive, commitment to excellence, resilience in adversity