IT Infrastructure Engineer

Key Responsibilities: 



• End-User Computing Operations: Manage the lifecycle of Whole-of-Government (WoG) endpoint devices, including Windows, iOS, and Android platforms. Operate and maintain end-user computing software deployment, patch management, and device compliance. Manage and optimise the Microsoft 365 ecosystem (Exchange, Teams, SharePoint) and other Whole-of-Government (WoG) tools. Oversee troubleshooting and resolution of end-user computing issues with End-User Support Service (EUSS) vendors, and provide technical support and guidance to end-users.
• Cloud Systems and On-Premise Wintel Facilities Operations: Manage operations and maintenance of cloud infrastructure on Government Commercial Cloud (GCC) and GCC+ platforms, and on-premise Wintel facilities including periodic patching, daily health checks, backup and disaster recovery supported by Agency Facilities Tenant Management (ATFM) vendors. Ensure ATFM vendors monitor cloud and on-premise resource utilisation and optimise costs whilst maintaining performance requirements. Oversee implementation of Infrastructure as Code (IaC) practices using tools like Terraform or ARM templates on cloud platforms. 
• Security and Compliance: Ensure all infrastructure components and end-user services comply with WoG policies, practices, and Instruction Manual 8 (IM8). Implement security measures including Data Loss Prevention (DLP), Access Control Management, Zero Trust security models, endpoint protection, and encryption.
• Incident & Vendor Management: Lead root cause analysis for complex technical issues and oversee performance of external service providers to ensure adherence to Service Level Agreements (SLAs).
• Procurement & Project Management: Draft technical specifications for government tenders (ITQ/RFQ/Period Contracts). Lead infrastructure projects from planning through deployment to operations. Coordinate with cross-functional teams including security, networking, and application teams during project execution. Manage vendors during project implementations to ensure timelines and compliance requirements are met.
• Stakeholder Engagement: Act as a bridge to provide technical guidance between technical teams, clients end-users, and management. This includes presenting and reporting on cloud, on-premise, and end-user service reports and project status updates.

What We Are Looking For: 

• Bachelors degree in Computer Science, Information Technology, Engineering, or related field

• 3–5 years of relevant experience in IT Service Management

• Experience in one or more domains:

  • Azure or AWS cloud platforms

  • On-premise Wintel infrastructure

  • End-user computing (office networking, OS, software)

Certifications (Advantageous)

• Microsoft: MCSA, MCSE, Azure Administrator, Azure Solutions Architect

• AWS: Solutions Architect, SysOps Administrator

• ITIL Foundation or higher

• PMP or equivalent project management certification

Technical Skills

End-User Computing

• Windows 10/11 deployment and management (SCCM, Intune, WSUS)

• Endpoint management, patching, compliance reporting

• Microsoft 365 operations, Entra ID, Intune MDM integration

Cloud & On-Premise

• GCC / GCC+ platform management (AWS or Azure)

• Cloud services: EC2, S3, Azure Storage, Azure AD, ARM templates

• Cloud networking: VPC/VNet, subnets, NSG, load balancers

• Monitoring & logging: CloudWatch, Azure Monitor, CloudTrail

• Cost optimisation and resource tagging

Personal Qualities

• Strong interpersonal and stakeholder management skills

• Good presentation and communication skills

• Able to write clearly and concisely

Good to Have

• Government sector experience

• Healthcare industry knowledge

• Digital transformation background