System Analyst REQ30

Key Responsibilities:

• Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope; communicate and manage stakeholder expectations.
  
• Prepare end-user documentation (training manuals, user manuals, business process flows) for the operation and maintenance of technical systems.
  
• Assist with documentation of technical design, specifications, and technical solutions.
  
• Maintain document repositories used by project teams and assist with project documentation as needed.
  
• Perform qualitative, quantitative, and root-cause analysis.
  
• Facilitate discussions/workshops to elicit, manage, and prioritize key business needs.
  
• Investigate problem areas.
  
• Improve operations by conducting systems analysis and recommending changes to policies and procedures.
  
• Provide information by collecting, analyzing, and summarizing development and service issues.
  
• Document and demonstrate solutions through documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.

Qualifications / Skills  Required:

• Thorough understanding of computer systems to recognize hardware limitations that may impact software design.
• Knowledge of professional software engineering and best practices across the full Software Development Life Cycle (SDLC), including:
  • Coding standards
  • Code reviews
  • Source control management
  • Build processes
  • Testing
  • Operations
• Ability to perform qualitative, quantitative, and root-cause analysis.
• Ability to facilitate discussions/workshops to gather and prioritize business requirements.

Preferred / Added Advantages

• Knowledge in one or more of the following:
  • Agile Methodology
  • Business Process Reengineering
  • Customer Relationship Management (CRM)
  • Data Analytics
  • ERP
  • Digital and Mobile Technologies
  • Knowledge Management
• Knowledge of Singapore Government procurement and governance processes.
• Knowledge of design thinking and workshop facilitation.