L2TS Technical Support 2295

Key Responsibilities:

• Provide L2 technical support for Manhattan WMOS and MAWM applications across production and non-production environments.
• Monitor application, server, database, and infrastructure health using enterprise monitoring tools.
• Investigate and troubleshoot application, middleware, database, network, and operating system issues.
• Support deployments, releases, patching, upgrades, and post-implementation validation activities.
• Develop and maintain automation scripts to streamline operational and support activities.
• Execute SQL queries, database health checks, performance validation, and basic database administration tasks.
• Support certificate renewals, password rotations, user access management, and security compliance activities.
• Monitor batch jobs, integrations, interfaces, and scheduled system processes. [Manhattan...Structure | OneNote]
• Assist with Disaster Recovery testing, environment validation, and service restoration activities.
• Create and maintain technical documentation, support procedures, and operational runbooks.
• Coordinate with application, infrastructure, database, network, and vendor teams to resolve technical issues.
• Participate in on-call support and critical incident troubleshooting.

Technical Skills Needed:

• Python Scripting
• PowerShell Scripting
• Shell/Bash Scripting
• SQL (Oracle & MySQL)
• Linux Administration
• Database Monitoring & Troubleshooting
• Application Deployment & Release Support
• Monitoring Tools (Zabbix)
• Certificate & Security Management
• Incident, Problem & Change Management
• Git / Version Control
• ServiceNow
• Basic Cloud & Infrastructure Support
• Automation & DevOps Fundamentals