Medallia Application Support Engineer 2620

Job Description

We are looking for a Medallia Application Support Engineer to administer and maintain the Medallia platform, manage customer feedback programs, troubleshoot application and data integration issues, and support continuous improvements.

Key Responsibilities

• Administer and configure the Medallia platform, including reports, dashboards, KPIs, and customer surveys.
• Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
• Troubleshoot application, reporting, data, and integration issues across business and IT teams.
• Support ETL/ELT data pipelines using Azure Fabric and IBM DataStage.
• Perform data validation, root-cause analysis, and SQL/database investigations.
• Develop and maintain basic HTML, CSS, and JavaScript configurations and enhancements.
• Gather business requirements, conduct impact assessments, and support business analysis activities.
• Maintain and update technical documentation and knowledge base articles in Confluence.

Key Requirements

• Experience in Medallia platform administration and configuration.
• Knowledge of customer feedback programs, surveys, dashboards, and reporting.
• Experience troubleshooting SaaS applications and data integration issues.
• Familiarity with Azure Fabric, IBM DataStage, ETL/ELT, and SQL.
• Basic knowledge of HTML, CSS, and JavaScript.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Ability to work independently and coordinate with cross-functional IT teams.
• Good documentation and knowledge-sharing skills.