Operations Support Engineer

Key Responsibilities:

• Oversee vendors'' operations and maintenance activities to ensure compliance with contractual, operational, and security requirements.
• Perform administrative and governance functions, including:
  • Monitoring patching, vulnerability assessment results, and remediation actions.
  • Tracking and coordinating license, certificate, and subscription renewals.
  • Reviewing system and application logs for security and operational anomalies.
  • Monitoring EOS/EOL timelines and supporting lifecycle planning.
  • Supporting system risk assessments and maintaining related registers.
  • Managing user accounts, access reviews, and account hygiene.
• Review and audit monthly maintenance and performance reports against SLAs/KPIs and operational standards.
• Enforce use of standardized maintenance reports, templates, and documentation.
• Support change management activities, including review, coordination, and tracking of Change Requests.
• Support system decommissioning activities, including data retention, contract closure, and documentation.