Low-Code Engineer

Key Responsibilities:

Technical Solutioning & Architecture

• Design end-to-end Salesforce solutions covering data model, security, automation, and integration architecture
• Translate business requirements into scalable, maintainable technical designs aligned with Salesforce best practices and platform limits
• Own architectural decisions across Service Cloud, public sector solutions, and OmniStudio implementations, ensuring solutions are fit-for-purpose and future-proof
• Conduct technical design reviews, code reviews, and enforce governance and quality standards across the squad
• Identify technical risks early and define mitigation strategies before they impact delivery

Delivery & Squad Leadership

• Lead a squad of developers, QE, designers through the full delivery lifecycle — from solution design to deployment and hypercare
• Break down complex requirements into deliverable sprints/workstreams and manage delivery timelines
• Act as the primary technical escalation point for the squad, unblocking issues and making pragmatic trade-off decisions
• Coach and mentor junior/mid-level developers on Salesforce architecture principles and coding standards
• Collaborate with Project/Delivery Managers to ensure scope, timeline, and quality stay aligned

Service Cloud & Public Sector Solutions 

• Architect and implement Service Cloud solutions including case management, omni-channel routing, knowledge management, and entitlements/SLAs
• Apply PSS-specific capabilities (e.g. Public Sector Case Management, Action Plan and etc) to government or regulated-industry use cases
• Ensure solutions meet compliance, security, and audit requirements typical of public sector or highly regulated environments

OmniStudio

• Design and build OmniStudio artifacts — OmniScripts, FlexCards, Integration Procedures, DataRaptors — for guided, low-code process automation
• Establish reusable OmniStudio patterns and governance standards for scalability across projects
• Make sound build decisions between OmniStudio, Flow, and Apex/LWC based on performance, maintainability, and complexity

System Integrations

• Design and oversee integrations between Salesforce and external systems (e.g. identity providers, middleware, legacy government systems)
• Apply appropriate integration patterns — REST APIs, MuleSoft, Platform Events, external services, SCIM?based provisioning based on volume, latency, and security needs
• Ensure integration solutions are secure, resilient, and support enterprise identity/governance requirements (e.g. External Client Apps, OAuth flows)

Large-Scale Delivery

• Bring a proven track record of successfully delivering large, complex Salesforce programs (multi-team, multi-phase, or multi-agency/multi-business-unit in scale)
• Manage technical debt and platform scalability proactively across long-running programs
• Contribute to CoE (Centre of Excellence) playbooks, architecture standards, and reusable delivery frameworks where applicable

Required Qualifications:

• Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or Technical Lead capacity
• Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements)
• Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations
• Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
• Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility)
• Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)
• Track record of leading squads/teams to deliver projects on time and within scope
• Proven experience delivering large-scale, complex Salesforce programs
• Strong stakeholder management and communication skills — able to translate technical concepts for non-technical audiences
• Preferred Qualifications
• Salesforce certifications: Application Architect, System Architect highly regarded
• Experience with MuleSoft or other enterprise integration platforms
• Experience with Salesforce Shield (encryption, event monitoring)
• Experience contributing to or building a Salesforce Centre of Excellence (CoE), including governance playbooks and platform standards
• Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management.