TMS Support Analyst 2143

Responsibilities

• Provide techno-functional support for Transport Management Systems (TMS), assisting country and regional teams in responding to incidents, problems, and service requests.
• Manage and resolve support tickets within agreed SLAs, coordinating closely with vendors and internal stakeholders.
• Support system integrations and troubleshoot issues related to transport and logistics applications.
• Collaborate with regional teams to ensure smooth operations, issue resolution, and continuous system improvements.
• Participate in system maintenance, enhancements, and support activities related to transport systems and connected platforms.

Requirements

• Minimum 2 years of IT experience, preferably within the logistics or supply chain industry.
• Proficiency in SQL/Oracle databases.
• Good understanding of multiple technologies, including:
  • Cloud Computing / SaaS
  • Mobile Technologies
  • UI Technologies
  • Systems Integration
  • Web Services
• Experience with EDI integration, e2open TMS, e2net, and support for Transport Management Systems will be an added advantage.
• Demonstrates strong initiative and the ability to work effectively as part of an integrated team.
• Strong verbal and written communication skills, with the ability to communicate effectively across all levels of stakeholders.
• Ability to conceptualize, visualize, and support solution-oriented problem solving