Business Analyst 1744

Key responsibilities:

• Manage project and service delivery of requests issued to application developer.
• Review and ensure services delivered by application developers are in accordance to specifications, and the changes are properly documented and delivered according to established processes.
• Issue ticketing and tracking
• Daily operations of technology platforms, including monitoring and troubleshooting
• Problem management and user requirements analysis for technology platforms

Key competencies:

• Development experience with the tools mentioned in the qualifications
• Operational experience with mission-critical software and experience in delivering technical services
• Experience working with end-user
• Good communications skills and the ability to interact professionally with users and vendors.

Qualifications:

• Bachelor's degree in Computer Science or similar field
• 5 year's relevant experience
• Knowledge and experience with .Net application programming, powershell and batch scripting
• Experienced in troubleshooting application issues on Microsoft Windows Server
• Experience with AIX systems will be advantageous.
• Broad knowledge and solid experience in technology operations
• Experience of managing or working with large software applications in complex technology environments
• ITIL experience is preferred
• Knowledge of the financial services industry is preferred