IT Support

Company Background:
GGSoft is an iGaming game development company specializing in online casino games. The company develops innovative gambling games powered by its proprietary high-performance game engine, delivering smooth gameplay and immersive gaming experiences. GGSoft focuses on combining strong technical capabilities with creative game design to create unique and engaging casino games for online gaming platforms.

-Nationality : Indonesian priority

(Second consider China, India, and Pakistan)
-Work Location:Dubai

-Language: Indonesian (Bahasa) Preferred / English (mandatory, client-facing) / Chinese is a plus.

-Salary: USD 640 / month (IDR 10,000,000)

-Payment method:
Indonesian candidates: Bank transfer
Non-Indonesian candidates: USDT

-Bonuses:
Holiday bonus: 1 month salary (prorated if <1 year)
Annual bonus: up to 1 month salary (performance-based)

Relocation benefit-
Work visa
Flight ticket
Shared accommodation
One annual return flight to home
Additional monthly allowance in cash: AED 3,300 (~USD 900) for living expenses

-Working Hours : Shift-based (24/7 coverage)
Working hours: 8–12 hours per shift

Current:
Small team may require longer hours and daily work
Typically no tickets on weekends
Future plan:
As team grows workload will decrease + 1 day off per week

-On-call:
Included as part of shift coverage

Role Overview-
Responsible for providing IT support to B2B clients, ensuring smooth day-to-day operations, timely responses to client inquiries, and effective handling of issues. The role also supports new client onboarding, testing, and documentation to ensure services are delivered accurately and efficiently.

Key Responsibilities-
Provide IT support to B2B clients

Respond to client inquiries in a timely manner

Troubleshoot system and operational issues

Support client onboarding, testing, and system setup

Verify and check data via system panels or dashboards

Maintain documentation and internal records

Ensure stable and smooth daily operations

Technical Requirements

Proficient in Microsoft Excel (or equivalent tools) for data checking and basic analysis

Comfortable working with documents, reports, and admin systems/panels

Ability to read, verify, and validate data accurately

Basic understanding of IT systems and workflows

Minimum 2 years of relevant IT experience

Experience in iGaming / online gaming industry is a strong plus

Willing to work overtime or night shifts when required

Requirements-

Strong communication skills with a fast and responsive working style

Detail-oriented, responsible, and able to handle multiple tasks

Able to manage multiple client requests simultaneously

Able to work independently and as part of a team

iGaming experience is a plus (not mandatory)

Education background is flexible; practical experience is prioritized

Interview Process-
1 round final interview only
No technical test
Duration: ~1 hour