Hemmersbach HPI - Field Service Technician - Alabama

HPI Field Service Technician — Alabama

Valen Solutions is building local contractor coverage for the Hemmersbach HPI project in Alabama. Work is dispatched by ticket within the agreed ZIP-code coverage schedule. This is an assignment-based contractor opportunity; hours and ticket volume are not guaranteed. Each technician's service area, availability, compensation and travel terms will be agreed before an assignment.

Responsibilities

• Provide onsite HP PC/laptop and printer break-fix support, diagnostics and component replacement following vendor service procedures.
• Coordinate customer appointments, provide arrival and delay updates, and meet the response window agreed for each dispatch. Share availability for next-business-day and same-business-day work.
• Use Fieldcode to receive, update and close tickets. Record diagnosis, actions, parts used and the customer's acceptance; provide a clear action plan when an issue remains unresolved.
• Complete ticket updates in real time, with closure recorded within 30 minutes of completing service.
• Follow ESD and parts-handling procedures. Use supplied parts only for the assigned ticket, return replaced/unused parts within three calendar days as instructed, and retain return receipts.
• Escalate unresolved technical issues through the project support process and HP Assist when directed.

Experience and readiness

• Two to three years of relevant technical support or hardware repair experience.
• Associate degree, vocational qualification, or equivalent relevant certification.
• Ability to communicate clearly in English with customers and Hemmersbach.
• Required project onboarding and vendor training completed before dispatch, with appropriate repair tools and ESD equipment.
• Successful required background screening and prior Hemmersbach approval for subcontractor deployment.

Please provide

Your home ZIP code, ZIP codes/service radius you can cover, weekday and weekend availability, PC and printer repair experience, relevant certifications, vendor-training status, tools/transportation readiness, and requested compensation and travel terms.

Specific customer sites, covered ZIP codes, parts logistics and response windows will be confirmed before dispatch. No fixed schedule or statewide individual coverage obligation is implied.