L2 Desktop Support Technician - Jackson, MN - As-needed Contractor ($200/day)

L2 Desktop Support Technician — Jackson, Minnesota

Valen Solutions is seeking an independent IT contractor for as-needed onsite backfill coverage at a client facility in Jackson, Minnesota. This opportunity provides coverage when the regular onsite technician is unavailable. Assignments may be one full day or several consecutive days. There is no guaranteed weekly schedule or minimum number of assignments.

Compensation and schedule

• $200 per day.
• Independent-contractor engagement; onsite work in Jackson, MN 56143.
• Travel time, mileage, parking, lodging and other travel expenses are not separately paid or reimbursed. Candidates should assess their own travel costs before applying.
• Weekday availability is preferred. Actual dates and onsite hours will be confirmed before each assignment.
• Work beyond an agreed eight-hour day requires separate written authorization and compensation agreement.

What you will do

• Troubleshoot Windows desktop/laptop hardware, software, applications and connectivity issues.
• Install and troubleshoot printers and support conference-room equipment.
• Assist remote IT teams with basic network patching, cabling, console connections and hands-and-eyes tasks; this is an L2 support role, not an L3 engineering role.
• Document work and troubleshooting steps in the client's ticketing system.
• Follow site procedures, communicate status clearly and escalate unresolved issues promptly.

Qualifications

• At least 18 months of relevant IT support experience or equivalent practical experience.
• Hands-on Windows hardware/software troubleshooting, printer support and basic networking skills.
• Professional customer communication, dependable attendance and ability to follow detailed remote instructions.
• Reliable transportation to the Jackson site and availability for full onsite days.
• Current resume outlining relevant experience. Mac support experience is a plus.

Selection and readiness

Selection requires a brief client interview and approval, followed by site orientation/training. Training dates and compensation will be confirmed before attendance. This is a contingent backfill opportunity: client authorization and assignment dates are not yet confirmed. Applying does not guarantee an assignment or require unpaid standby.

Please include with your application

Your resume, general location or home ZIP code, relevant Windows/printer/network support experience, weekday availability, earliest availability, and confirmation that you understand the $200 per day compensation and the absence of separate travel reimbursement.