NOC Analyst / Network & Telecom Specialist – Night Shift (815144)

NOC Analyst / Network & Telecom Specialist — Junior

Raleigh, NC • Onsite • Overnight shift • Contract-to-hire

Valen Solutions is collecting applications for this North Carolina contract opportunity. Role details are based on a recruiter requisition; current client availability, start date, final terms and candidate pay will be confirmed before submission. Applying expresses interest and does not guarantee an interview or placement.

Support the State of North Carolina NCDIT NMAC/NC911 operations. The recruiter describes an initial four-month engagement and potential permanent conversion; conversion is subject to client selection and is not guaranteed.

Responsibilities

• Monitor NG911 network dashboards, alerts and carrier outages in a 24/7/365 environment.
• Handle PSAP calls, record incidents in Salesforce or ServiceNow, follow severity procedures, and escalate to Tier II.
• Coordinate vendor bridges, troubleshoot basic IP/network/telecom issues and provide clear shift handoffs.

Requirements

The client labels this role Junior but requests four years each in dashboard monitoring; incident documentation; basic IP/network/telecom; incident severity and escalation; PSAP troubleshooting; and coordinating multiple vendor bridges.

High school diploma or GED required. NOC, help desk, telecom or emergency communications experience preferred. Must be available onsite in Raleigh for overnight work, potentially weekends and holidays, and an in-person interview.

The potential permanent state role requires full-time US work authorization without sponsorship. Contract pay will be confirmed before submission.