Desktop Support Specialist – Expert, Raleigh / Century Center (814466)

Desktop Support Specialist – Expert, Raleigh / Century Center (814466)

Raleigh, NC • Onsite • Contract • Travel required

Valen Solutions is collecting applications for this North Carolina contract opportunity. Role details are based on a recruiter requisition; current client availability, start date, final terms and candidate pay will be confirmed before submission. Applying expresses interest and does not guarantee an interview or placement.

Support NCDIT-Transportation Client Services. Recruiter-described duration: 12+ months with possible extension. Duration and extension remain subject to client confirmation.

Responsibilities

• Resolve desktop, software, peripheral and network service requests; document work in ServiceNow.
• Image and deploy computers, install applications and printers, and migrate user data and profiles.
• Support account and access issues with infrastructure teams; maintain procedures and protect client data.
• Communicate progress to users and collaborate with service desk and field support teams.

Required experience

Seven years each in computer hardware/software/peripherals/network communications; computer imaging and software loading; local/network printers; user data and profile migration; technical support process documentation; and ServiceNow call tracking.

Interview may be by webcam or in person. Include your resume, relevant support experience, location, travel availability and earliest availability with your application. Compensation will be discussed before submission.