Officer, Offshore Client Support

::: KEY ACCOUNTABILITIES :::

Offshore IT Service desk Support

• Perform offshore regular Preventive Maintenance and IT projects or upgrades for IT systems and clients includes Computer/Laptop, Network devices and Server.
• Perform incident, service request and daily operational tasks.
• Perform onsite or remote support for offshore locations for troubleshooting through diagnostic techniques and pertinent questions.- Analyzing and assigning incident/request then assigning/escalating to appropriate IT support personnel.
• Coordinate with IT Staff for any restrictions or operational restraints affecting the execution of services for offshore.
• Report back to clients and contact staff on job progress and close out.
• Perform an upgrade or small project to end-user devices, operating system, Microsoft Office and standard applications and tools as assigned.
• Track all inventory and update asset management database on Inventory system.
• Managing Service desk Service Level Agreement (SLA) to meet company standard.
• Generating weekly report and database for annual trend analysis.- Liaise with users, DTS teams, vendors, service providers, third-parties in regard of IT service per Companyงs instruction on a regular basis.

Technical Support

• Stay up-to-date on industry trends and technologies relevant to Digital Technology and Solutions (DTS) in oil and gas industry.
• Participate in technical discussions with clients and vendors to understand their requirements and propose an appropriate solution.
• Resolve service disruptions and disruption and maintain level of user satisfaction.
• Contribute or participate to knowledge sharing and training within the team and user productivity/experience.

Health, Safety, Security & Environment (HSSE)

• Ensure adherence to all relevant HSSE procedures, instructions, and controls.
• Ensure all offshore computers and servers have approved antivirus and OS patches installed.
• Respond to security violations and incidents raised by the IT Security team.

BCP 

• Provide additional on-site service to support peak demands or Business Continuity Plan (BCP) Situation.

Continuous Improvement

• Contributes to the identification of opportunities for continuous improvement of Client Support services, processes and practices considering of best practice, improvement of business processes, cost reduction and productivity improvement.

:: QUALIFICATIONS :::

Knowledge & Qualifications:

• Bachelor's in computer engineering, Computer Science, Information System or other related field, or equivalent work experiences.
• Knowledge of Microsoft OS, Office applications and licensing (Microsoft certificate is preferable)
• Knowledge of IT security principles and best practices- Thorough understanding of the IT industry and latest technology

Experience:

• At least 3-5+ years of experience in IT general support or technical support. 
• Experience with offshore communication systems (network, voice, satellite, radio, point-to-point).
• Experience in ITIL ITSM, Vendor or Third-party Management, License Management, or IT Asset Management would be advantage.
• Offshore working experience in oil and gas industry is highly advantage.

Skills:

• Teamwork and Collaboration
• Technical Troubleshooting and support
• Customer Service
• Communication
• Ability to work pro-actively, prioritization and escalation
• Continuous Learning
• Effective communicator at all levels; fluent in English and Thai, oral and written. 

Work Condition:

• Enjoy a dynamic on-site work environment, 5 days a week.
• The role involves offshore travel and work on an occasional basis (approximately 30–40%) 
• While there is no hybrid work option available, the company offers flexible working hours, commitment to work-life balance, also comprehensive health benefits, professional development opportunities, and a collaborative team culture.

DISCLAIMER:

By applying for this position with our "Company", you expressly consent to the collection, use and sharing of your personal information for recruitment and employment purposes in accordance with the Company's Data Privacy Policy and the country specific Personal Data Protection Act.